IT Department Head - #261961

Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results, regardless of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules engines, and workflow management, enabling the transformation of customer experiences, modernization of legacy systems, and the achievement of automation goals three times faster than traditional software development.

As an IT Department Head at Decisions, you will drive the efficiency and effectiveness of our internal IT employees, processes, and systems. This position is responsible for the strategic management and day-to-day oversight of the Internal IT department (Corporate IT, Security/Compliance, DevOps, Data Teams), ensuring performance and productivity while aligning IT strategies with our business goals. Your leadership will be instrumental in supporting the company's technology needs, maintaining security, and optimizing IT operations.

This position is on-site at our HQ in Virginia Beach, VA.

Role

You will contribute to our mission of delivering the most capable and reliable process automation software. Reporting to the Senior Director of Product Operations, your role aims to deliver on the following key Product Operations objectives:

Key Objectives

Objective #1: Understanding and deep knowledge of IT Operations

• Oversee the daily IT operations, including system administration, network management/security and help desk support
• Ensure IT systems, hardware, and software are well-maintained and meet organizational needs
• Implement IT best practices to improve operational efficiency
• Create, monitor, and enhance IT practices, policies, and procedures to maintain organizational compliance (ex: SOC2 Type 2, HITRUST, PCI/DSS, ISO27001, etc)
  
  

Objective #2: Team and People Success

• Lead and manage the internal IT team, fostering a collaborative and results-driven work environment
• Set clear performance expectations, monitor progress, and provide coaching and feedback to team members
• Ensure the team is well-equipped to handle IT tasks efficiently and effectively
• Foster communication and standardization of procedures amongst a global team
  
  

Objective #3: Strategic Planning

• Collaborate with senior management on IT strategies and plans that align with company objectives
• Identify innovation opportunities that enhance business operations and reduce cost
• Develop and manage the IT budget, ensuring efficient resource allocation
• Own corporate vendor relationships
  
  

Specialized Experience

• 8+ years in IT with 3+ years leading a team of technical professionals
• Master organizer that sees the big picture to prioritize team activity for continuous progress
• Proven IT management experience with a strong track record of building and developing high performing teams
• Familiarity with technical change management, budgeting, and resource allocation
• Network security, DevOps, and Linux experience along with being a data nerd are all big pluses
• Strong communication and interpersonal skills to collaborate with various stakeholders
• Excellent problem-solving and troubleshooting skills to make decisions under pressure
• Strong communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders