IT Help Desk Tech - #306406

Founded in 1946 with one crane, Bragg Companies has grown into one of the largest integrated service companies in the construction industry. With decades of expertise in crane service, rigging, and heavy haul, we remain committed to exceeding expectations and upholding the highest standards of business conduct.

As we continue to pursue new goals, it's an exciting time to join the Bragg team. We are currently hiring an IT Help Desk Technician for our Long Beach, CA branch.

Key Responsibilities

• End User Support:Provide end-user support and education for Mitel phone operations and the MiCollab desktop client including serving as the primary administrative contact between Bragg Companies and cellular providers.
• Order Management & Inventory:Manage the ordering, inventory management, invoice review and cost distribution for mobility and VOIP invoices, provision new IT equipment and desktop software via an on-line portal, inventory of new equipment and software and perform periodic audits of deployed assets
• Device Support: Provision mobile devices using MobileIron and InTune MDM and register accounts with Apple DEP, including Mitel VOIP phones as well as setting up new and repurposed workstations with a standard image, domain connection and user specific software.
• Customer Service:Demonstrate excellent customer service skills and a genuine desire to help end-users, plus work well with others in a team-oriented environment
• Manage and Coordinate:Manage approximately 900 lines of mobile IOS and Android phones, tablets and hotspot devices, Coordinate mobile device, VOIP phone and IT procurement needs with other end-user provisioning efforts by IT Staff and Bragg’s IT managed services provider
  
  

Required Qualifications

• Education: High school diploma or equivalent.
• Certifications: CompTIA A+, Microsoft 102 Certification, or equivalent required.
• Experience: 2+ years of experience in a related role or equivalent combination of education and experience.
• Technical Skills: Proven proficiency with Windows PCs, web-based applications, and Microsoft Office.
• Enterprise Experience: Experience supporting business processes within a large organization serving several hundred employees.
• Organization & Time Management: Strong attention to detail with excellent organizational and time management skills.
• Communication Skills: Excellent written and verbal communication, with strong customer service abilities.
• Technical Aptitude: Tech-savvy with a demonstrated ability and willingness to learn new systems and tools.
• Work Style: Resourceful self-starter with the ability to independently problem-solve and take initiative.
  
  

Preferred Qualifications

• Education: Associate’s degree in Information Technology or a related field.
• Device Management: Experience managing mobile or cellular devices in a large enterprise environment.
  
  

Work Environment

• Physical Conditions: Standard office environment with prolonged periods of sitting and computer use. May occasionally require standing or moving between office areas.
  
  

What We Offer

• Salary: $25.00-$30.00 per hour (The range displayed reflects the minimum and maximum salary for this position, and individual hourly rate will be based on skills, qualifications, and experience)
• Health and Wellness Benefits: Comprehensive health, dental, and vision insurance.
• Retirement Plans: 401(k) plans with company matching contributions.
• Paid Time Off: Vacation, sick leave, and paid holidays.
  
  

Application Process

To apply, please submit your resume and application detailing your relevant experience and why you're interested in this position. We look forward to hearing from you! To learn more and keep up with Bragg Companies, visit our website, https://braggcompanies.com/.

Deadline: Applications will be reviewed on a rolling basis until the position is filled.

Eeoc Statement

Bragg Investment Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, or marital status. Bragg complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.