IT Specialist - #260098

Who We Are

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

Come join us! For more information visit OWLServices.com and follow us on LinkedIn .

Role

The IT Support Specialist will provide help desk support for on-site and remote employees.

This role is based in Camp Hill, AL, however at times will be reporting to the Montgomery, AL Office.

Responsibilities

The essential functions include, but are not limited to the following:

• Support office/field inquiries via phone/email/in-person to resolve hardware issues.
• Troubleshoot problems with networks, email services, file services, print services, IP Telephony devices, and cell phones. 
• Maintain a broad knowledge of operating systems, programming languages, and hardware. 
• Maintain and track all hardware (printers, laptops, etc ) 
• Assist in onboarding/orientation of new employees.
• Utilize the company's ticketing system to log, track, and resolve issues, ensuring timely support and continuity of business operations
• Perform hardware and software upgrades as required.
  
  

Requirements And Skills

• 1 - 3 years of experience with PCs, printers, laptops, and some server experience.
• Excellent communication skills both verbally and written.
• Ability to be on a rotating on-call schedule that includes weekends and holidays.
• Advanced knowledge of Windows 10 Professional operating systems.
• Advanced troubleshooting knowledge of Microsoft Office Suite 2019 and O365.
• Working knowledge and troubleshooting of standard desktop applications.
• Minimum knowledge of network security, understanding of vulnerabilities, and countermeasures.
• Knowledge of Cat 5e or higher cabling and troubleshooting.
• Strong interpersonal/team skills and the ability to impart information to colleagues with a varied range of computer knowledge.
• Ability to maintain confidentiality with sensitive customer and internal information.
• Ability and desire to learn new skills quickly.
• Offer ideas, suggestions, and seek processes to be the best in our industry.
  
  

Compensation And Benefits

• 1 - 3 years of experience with PCs, printers, laptops, and some server experience. 
• Excellent communication skills both verbally and written.
• Knowledge of Fortinet products (firewalls, switches, access points).
• Knowledge of Windows 10/11 Professional operating systems. 
• Familiarity with Azure/AWS.
• Experience with Mobile Device Management (MDM) a plus .
• Troubleshooting knowledge of Microsoft Office and O365. 
• Working knowledge and troubleshooting of standard desktop applications .
• Minimum knowledge of network security, understanding of vulnerabilities, and countermeasures. 
• Knowledge of Cat 5e or higher cabling and troubleshooting. 
• Minimum knowledge of switch/router management, with aptitude to expand knowledge. 
• Strong interpersonal/team skills and the ability to impart information to colleagues with a varied range of computer knowledge. 
• Ability to maintain confidentiality with sensitive customer and internal information. 
• Ability and desire to learn new skills quickly. 
• Offer ideas, suggestions, and seek processes to be the best in our industry.
  
  

Requisition 3086