IT Support Analyst - #257760

Our client, a leader in the energy solutions industry, is seeking an IT Support Analyst to join their team.

Job Title: Data IT Support Analyst

Location: Pasadena, CA

What's the Job?

• IT Support Analyst Position Summary As a member & representative of the IT team, the IT Support Analyst reports to the IT Support Manager providing customer-focused services for the company supporting the operations including end user support, network troubleshooting and desktop support, vendor & inventory coordination Primary Duties and Responsibilities
• Assisting in a variety of administrative duties
• Generating and maintaining SOPs and Frequently Asked Questions (FAQs) within ManageEngine
• Reception of Incidents/ Service Requests
• Classification, prioritization, and escalation of tickets
• Assign tickets to resolutions groups
• Assign tickets to providers (third parties)
• Ticket follow-up/Ticket closure
• Provide desktop support in areas such as hardware and software support and troubleshooting, hardware upgrades, software upgrades, and local network connectivity
• Provide support for printers, Android, IOS, and other peripherals
• Coordinate warranty repairs with vendors
• Ensure consistent and effective delivery of services while maintaining compliance with corporate policies and procedures
• Ensure all activities are tracked in the incident management application
• Follows company procedures, processes & guidelines.
• Inventory management (HW, SW, Mobile, etc.).
• Maintains documentation of sites, equipment, software, processes, and procedures.
• Knowledge, Skills & Abilities
• Customer focus orientation with strong customer service skills
• Strong organizational and time management skills
• Highly developed problem-solving abilities
• Effective written and oral communication skills
• Promotes quality, integrity, reliability, and teamwork
• Experience with: hardware & software support & troubleshooting (Windows), printer support & maintenance, computer Infrastructure and networking, outlook and Microsoft Office 365, Android & IOS support
• Education and Experience
• A degree in Computer Science or similar with 5+ years related experience
• Industry certifications (A+, N+, MCP, MCSA, ITIL) would be an asset
• Work Conditions/Physical Demands
• C apable of working in a fast-paced environment.
• The person in this will operate in a stationary position for significant portions of the day.
• The person in this position will occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as calculator, copy machine, and printer.
• While performing the duties of this job, the employee is usually in an office environment. The noise level in the work environment is usually moderate.
• Travel may be required on a routine basis.
  
  
  

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.