IT Systems Manager - #260047

Job Details

Description

Oversees the planning, implementation, and maintenance of IT systems to ensure optimal performance and security. Manages IT System Administrators, supports business operations, and ensures compliance with regulatory standards. Leads technology upgrades and resolves system issues efficiently.

Essential Job Functions

• Oversee daily operations of all IT systems, including servers, storage, POS, surveillance systems, and gaming platforms.
• Monitor system performance and ensure optimal uptime and reliability across all casino and back-office environments.
• Manage network architecture, firewalls, and switches to support secure and scalable operations.
• Manage vendor relationships and technology contracts, including service level agreements (SLAs) and renewals.
• Support the implementation and maintenance of IT components for the upcoming permanent casino expansion.
• Ensure the physical and virtual infrastructure supports all business functions, from gaming to hospitality and finance.
• Implement cybersecurity protocols in accordance with Illinois Gaming Board (IGB) regulations and internal policies. Monitor system access and usage to prevent breaches, fraud, or unauthorized activities.
• Coordinate regular audits and maintain compliance documentation. Lead a team of IT specialists and technicians; assign tasks, provide training, and oversee performance.
• Collaborate with departments (Casino Operations, Security, HR, Finance) to align IT services with business needs.
• Provide high-level technical support and escalated troubleshooting when needed.
• Maintain and test disaster recovery plans to ensure minimal disruption during system failure or data loss.
• Ensure data backup protocols are executed and validated consistently.
• Support the integration, maintenance, and monitoring of gaming systems, player tracking, slot systems, and loyalty programs.
• Liaise with game vendors (e.g., IGT, Aristocrat) to resolve technical issues and manage updates or patches.
• Maintain and enforce up-to-date documentation including system diagrams, data flow maps and standard operating procedures (SOPs).
• Evaluate new technologies and propose upgrades or enhancements to support business goals.
• Generate reports for executive leadership, regulatory bodies, and internal audits.
  
  

Qualifications

• High School/GED, college preferred
• 5+ years of progressive experience in IT, with at least 2 years in a leadership or management role.
• Must be able to obtain and maintain a valid gaming license from the Illinois Gaming Board.
• Proven experience managing and maintaining enterprise-level systems and infrastructure in a 24/7 environment.
• Ability to lead, mentor, and develop a high-performing IT team..
• Experience with systems integration, network architecture, and cybersecurity best practices.
• Experience supporting compliance with PCI-DSS, SOX, or other relevant standards.
• Proficiency in managing servers, storage, backup solutions, virtualization (e.g., VMware), and cloud services.
• Strong leadership and communication skills, capable of driving technological change and innovation
• Proven track record of enhancing IT infrastructure and security in a multi-faceted organization
• Flexibility to work on-call or after-hours to address urgent system issues in a 24/7 hospitality environment.
  
  

Preferred

• Experience in the "casino" gaming industry and supporting Casino gaming applications (Konami, Great Plains, Domain logins, etc.
• Exposure and knowledge of Continuous Improvement initiatives
  
  

Salary Range

$85,000-$135,000

Benefits

• 401K + Employer Match
• Medical, Dental, & Vision
• Voluntary Life, AD&D, &
• Disability Insurance
• Volunteer Time Off,
• Transit Subsidy Program
• Paid Time Off
• Tuition Reimbursement
• Bonus Eligible
  
  

Join a dynamic and fast-growing organization where innovation, collaboration, and operational excellence are key. If you're ready to lead the IT function in a high-energy casino and hospitality environment.