Labor Relations Operations Analyst - #306914

Job Title: Labor Relations Operations Analyst

Location: Columbus, OH

Hybrid Schedule: Onsite Tuesday-Thursday

Job Summary
The Labor Relations Operations Analyst supports coordination, logistics, and reporting for the Workforce Continuity and Labor Relations team. This role ensures stakeholders receive accurate, timely communications; maintains staffing and scheduling resources; supports continuity logistics; and produces reporting and dashboards that enable data-driven operational decisions. Additionally, the role provides administrative and analytical support to Labor Relations, including maintaining confidential records, supporting grievance tracking, assisting with investigations and preparing materials for contract negotiations.

Essential Functions

• Maintain Workforce Continuity distribution lists and reoccurring calendar invites to support work continuity efforts, ensuring accuracy and timely updates
• Maintain support worker rosters (daily/weekly updates), including employee notifications and related Workday and Teams channel updates
• Support the Workforce Continuity mailbox by triaging requests, drafting responses, and routing inquiries to appropriate stakeholders
• Coordinate shift assignment schedules across multiple contracts, including exemption management and SHIFT application administration
• Design and maintain Power BI reporting to produce operational reports, track key metrics, and support data-driven decision-making
• Support Labor Relations processes by tracking grievances, maintaining records, and entering cases in Workday Case Management
• Assist with investigations, fact-finding, attendance programs, and preparation of data and materials for contract negotiations and union requests
• Analyze labor relations data to develop insights, support policy application and maintain databases that track key LR metrics and reporting
• Provide support to employees and leaders on collective bargaining agreements, policies, and procedures; assist the Labor Relations team with daily administrative activities as needed
• Act as subject matter expert for systems, timekeeping, policies, and other concerns to provide employee and LR support
• Design, manage, and present PowerPoints in support of the Labor and Work Continuity teams
• Complete special projects by clarifying project objective; setting timetables and schedules; conducting research; developing and organizing information; fulfilling transactions
Continuous improvement and development of processes

Required Qualifications For Position

• Bachelor's Degree: Business Management, Human Resources ORequivalent experience
• Excellent written and computer skills required; proficient in Microsoft Office, electronic communications (email, calendars, etc.) High
• High attention to detail and proven ability to manage and execute tasks with conflicting priorities High
• Ability to manage multiple priorities, meet deadlines, and handle sensitive information with discretion Medium
• Demonstrated sense of urgency, responsiveness and willingness to go the extra mile to meet customer needs Medium
• Ability to think independently, problem solve and maintain composure in a fast-paced, dynamic business environment with a proactive approach to work Medium
Ability to function in a team environment and collaborate within and across organizational lines Medium

Preferred Additional Qualifications for Position

• 1-3 years Experience with Workday or similar HRIS systems and roster maintenance
• 1-3 years Experience with shift scheduling tools/applications (e.g., SHIFT) and managing multiple contract schedules
• 1-3 years Power BI experience (running reports, creating dashboards, basic data modeling)
• 1-3 years Experience supporting labor relations, employee relations, or HR operations preferred
1-3 years Experience in Human Resources or Labor Relations

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - N/A
• Balancing - N/A
• Stooping - N/A
• Kneeling - N/A
• Crouching - N/A
• Crawling - N/A
• Reaching - N/A
• Handling - N/A
• Grasping - N/A
• Feeling - N/A
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - N/A
Eye/Hand/Foot Coordination - N/A

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

ADA Accommodations

If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at [email protected] or 1-888-640-3320

Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

E-Verify

NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:

• E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish
• Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away

Salary Range*:

*The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience , as well as internal pay equity .

Posting Start Date:

Posting End Date (if applicable):

Please note that the job posting will close on the day before the posting end date.