Lead Economic Support- Consortium - #310156

JOB REQUIREMENTS: Under the direct supervision of the Economic Support

Supervisor, this advanced level position will have the responsibilities

of providing policy and technical guidance to Economic Support staff and

reviewing casework and phone calls for accuracy. Quality assurance work

will specifically address the FoodShare program with use of the

Pre-Certification Tool to ensure the Bay Lake Consortium is in

compliance withState-mandated performance levels. Additional FoodShare

quality assurance tasks will be completed as assigned for the Bay Lake

Consortium caseload. Performs all duties of an Economic Support

Specialist as described in the Economic Support Specialist position

Description. Essential Duties Advises Staff In Making Decisions

regarding applications, reviews and changes; directs the staff in an

effort to solve problems of consumers and offers suggestions to rectify

problems. Researches complex policy and provides technical assistance to

staff through use of handbooks, manuals, computer systems or state call

center for correct case processing and eligibility determination.

Receives and responds to technical questions from staff, consumers and

general public about programs and services. Maintains an advanced level

of all program knowledge and ensures Economic Support policies are

interpreted and presented correctly to staff. Assists in the training of

new Economic Support Specialists by observing and coaching them during

interviews, providing feedback and direction, reviewing case work prior

to confirmation of benefits to ensure accuracy and timeliness. Mentors

new workers throughout new worker training and ongoing caseload

management. Responsible for CARES and CARES Worker Web technical

assistance and troubleshooting cases with eligibility staff. Utilizes

multiple complex computer programs and databases to record, research,

investigate and verify information; to assist in computing benefit

levels; and to record and monitor case activity. Examples include CARES,

CWW, KIDS, Forward Health Portal, and SAVE. Functions in a leadership

role consulting with Economic Support Supervisors and Manager on policy,

procedures, training and quality improvement in order to meet State

Performance Standards. Maintains a partial Economic Support caseload.

Performs/processes determinations and re-determinations of eligibility

and other tasks determined to be necessary for effective and efficient

program administration. Evaluates and refers all appropriate cases for

Front End Verification And/or Fraud Investigation. NON-ESSENTIAL DUTIES

Performs related functions as assigned. MATERIALS AND EQUIPMENT USED:

General office equipment Computer PHYSICAL DEMANDS: Lifting 20 pounds

maximum with frequent lifting and/or carrying of object weighing up to

10 pounds. Frequent sitting; occasional bending, twisting, squatting and

reaching. Using hand(s)/feet for repetitive single grasping, fine

manipulation, pushing and pulling and operating controls. Communicating

orally in a clear manner. Distinguishing sounds at various frequencies

and volumes. Distinguishing people or objects at varied distances under

a variety of light conditions. This position description should not be

interpreted as all inclusive. It is intended to identify the major

responsibilities and requirements of this job. The incumbents may be

Requested To Perform Job-related Responsibilities And Tasks Other Than

those stated in this description. Brown County is an E-Verify employer.

Click the links below for more information.

https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify%20Participation%20Poster(1).pdf

(Download PDF reader)

https://www.browncountywi.gov/i/f/files/Human-Resources/IER%20Right%20to%20Work%20Poster.pdf

(Download PDF reader) \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS:

Advanced knowledge of the Economic Support functions, job duties and

state computer systems/software. Knowledge of and abili y to utilize a

computer and the required software. Ability to perform leadership tasks.

Ability to assist, coach, mentor and support other staff. Ability to

determine accurate case benefits and to identify errors in case

processing. Ability to implement policies and procedures and to train

staff. Ability to work accurately and efficiently under pressure.

Ability to accept consumer situations and problems without imposing

one\'s own standards. Ability to input data into a computer system.

Ability to establish and maintain effective working relationships with

staff and the public, including people from diverse cultures. Ability to

interview and obtain information from the public. Ability to communicate

effectively both orally and in writing. Ability to provide bridge

between Economic Support Specialists, Economic Support Supervisors and

Economic Support Manager. Ability to work the required hours of the

position. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:

https://www.governmentjobs.com/careers/browncounty