Lead School Partnerships Coordinator - #308325

Job Summary: The Lead School Partnerships Coordinator serves as a senior individual contributor who supports the effective coordination and ongoing improvement of School Market and Fresh Market programs across a multi-county service area. In this lead role, the position focuses on ensuring consistent, high-quality program execution by guiding day-to-day operations, supporting problem-solving, and strengthening communication across sites. Working in close partnership with the Director of School & Community Partnerships, the Lead Coordinator acts as a key liaison between school partners, internal teams, and frontline staff, helping align efforts and address operational needs. This role provides informal leadership by serving as a resource to peers, assisting with onboarding and training, and contributing to process enhancements and select initiatives.

About Second Harvest

Second Harvest Food Bank of Central Florida is a member of Feeding America – the largest charitable domestic

hunger-relief organization in the United States. Second Harvest Food Bank secures and distributes food and grocery

products to more than 800 feeding partners throughout Central Florida. With the help of food and financial

donors, volunteers and a caring, committed community, the food bank distributes 300,000 meals every day to a seven-county

service area, which includes Brevard, Lake, Marion, Orange, Osceola, Seminole and Volusia. Feeding neighbors

facing hunger is only the beginning. By investing in job training programs, advocating for access to nutritious foods, and

inspiring our community to get involved, Second Harvest Food Bank is leaning into the root causes of hunger and helping

our neighbors thrive.

Department Overview

The School Partnerships team serves as the primary point of contact for school partners participating in the School Market and Fresh Market program models. Guided by a student-centered, stigma-free approach, the team works to ensure safe, equitable, and dignified access to nutritious food at partnering sites across Brevard, Lake, Marion, Orange, Osceola, Seminole, and Volusia Counties. Through strong relationship-building and ongoing support, the School Partnerships team works directly with school partners interested in program participation. The team also collaborates closely with departments across the organization to strengthen program operations, foster innovation, and expand sustainable solutions that support student success and improve food access for children and families throughout Central Florida.

Work Schedule

• Monday–Friday, 9:00 AM – 5:00 PM

Travel Requirements

• Up to 30% local travel across a seven-county service area
• Combination of office-based and occasional field-based work

Core Responsibilities/Essential Functions

Program Coordination & Execution

• Coordinate School Market and Fresh Market program operations across assigned sites, ensuring timely, accurate, and consistent execution
• Serve as the primary point of contact for a portfolio of school partners, maintaining strong, responsive relationships
• Identify and address day-to-day operational challenges, escalating complex issues as needed, to ensure program delivery
• Ensure alignment and communication between program sites, Operations, and program team
• Assist the Director with operational transitions and expansion efforts

Record Keeping & Data Integrity

• Maintain detailed and accurate program records within Primarius and Microsoft Office tools to meet organizational and partner requirements
• Monitor data consistency across sites, flag discrepancies and provide resolutions where possible
• Prepare routine reports and summaries to support program tracking and team decision-making

Process Improvement & Operational Excellence

• Identify and recommend opportunities for process improvements to enhance efficiency, communication, and program quality
• Standardize workflows, tools, and documentation to support consistency across program sites
• Partner with Director to pilot and refine new program approaches or enhancements

Partner Engagement & Customer Service

• Provide strong customer service to school partners, responding to needs and inquiries in a timely manner
• Conduct regular check-ins with partners to assess needs, gather feedback, and support partner success
• Support partner problem-solving and capacity building to improve program outcomes and experience

Training, Onboarding & Peer Leadership

• Support onboarding and training of new coordinators and partner sites, ensuring understanding of program standards and expectations
• Serve as a go-to resource for team members, offering guidance, troubleshooting support, and knowledge sharing
• Model strong and effective organization, communication, and relationship management

Special Projects & Program Support

• Support or lead (when needed) implementation of special initiatives
• Assist in developing program materials such as guides, templates, and communications
• Support planning and execution of trainings, site visits, and partner events
• Other duties as assigned

Minimum Qualifications:

• Bachelor’s Degree or equivalent experience in nonprofit management, public health, or related field
• 2+ years of experience coordinating programs with multiple stakeholders and moving parts
• In-depth knowledge of departmental procedures, processes, and applicable organizational policies
• Awareness of emerging practices, trends, and innovations in the function
• Proficiency in tools and systems related to the role (e.g., Microsoft Word, Excel, organization-specific systems)
• Strong written and verbal communication skills to explain information to various audiences and stakeholders
• Strong attention to detail to ensure accuracy and minimize errors
• Strong organizational and coordination skills to implement departmental programs and projects
• Understanding of how to collect, organize, analyze, and report relevant data
• Understanding of how the team’s work supports departmental and organizational goals
• Knowledge of project coordination practices, including planning, sequencing, and tracking
• Ability to perform and complete a wide array of tasks and work assignments without immediate supervision
• Ability to prioritize daily activities and apply judgment in coordinating tasks and projects
• Ability to organize and implement departmental programs and projects across multiple stakeholders
• Ability to break down straightforward problems and follow them through to resolution
• Ability to manage multiple tasks, goals, and projects in a timely and efficient manner
• Ability to effectively collaborate with various teams and stakeholders
• Ability to take ownership of tasks, goals, and projects and drive results with minimal day-to-day supervision

Desired but not required experience

• Experience in hunger relief, food access, or social services
• Experience supporting or mentoring peers or leading components of a program