Manager, Customer Care Training - #255001

Ready To Go Further?

Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.

Position Summary

Oversees a team of training and support professionals to improve operational performance through targeted training and continuous support. Ensures team readiness in delivering high-quality service and resolving customer and freight-related issues.

Major Tasks And Responsibilities

• Coaches team members on customer service standards, including phone etiquette and issue resolution.
• Identifies training needs, develops curricula, and evaluates training effectiveness.
• Provides daily guidance and performance feedback to support individual and team success.
• Designs and delivers training programs using virtual, on-site, and hands-on methods.
• Coordinates training schedules with department leaders to ensure efficient program rollout.
• Ensures staff are equipped to resolve customer issues, manage appointments, and reduce distressed freight inventory.
• Evaluates training impact on employee skills and performance to drive continuous improvement.
• Stays current on training technologies and best practices to enhance team capabilities.
  
  

Qualifications

• Bachelor’s degree in business or a related field.
• 5+ years of experience in training and/or team management.
• Familiarity with customer service and operational systems.
• Willingness to travel as needed to support training delivery and team development.
  
  

Benefits

At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.

Make Your Move

At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.