Medical Assistant - #309199
Carolina Digestive Health Associates PA
Date: 8 hours ago
City: Charlotte, NC
Contract type: Full time
Job Type
Full-time
Description
Summary: The Medical Assistant plays a vital role in supporting Physicians, Advanced Care Providers, and Registered Nurses in delivering safe, comprehensive, and compassionate gastrointestinal and hepatology care. This position requires a commitment to excellence, cultural sensitivity, and patient-centered service.
Key Responsibilities
Education/ and or Experience:
Full-time
Description
Summary: The Medical Assistant plays a vital role in supporting Physicians, Advanced Care Providers, and Registered Nurses in delivering safe, comprehensive, and compassionate gastrointestinal and hepatology care. This position requires a commitment to excellence, cultural sensitivity, and patient-centered service.
Key Responsibilities
- Collaborate with the care team to ensure high-quality patient care and satisfaction.
- Maintain patient safety during visits and provide clear guidance when needed.
- Deliver exceptional service by responding promptly to patient requests for prescriptions, authorizations, scheduling, and referrals.
- Prepare and maintain exam rooms and patient areas, ensuring cleanliness, safety, and proper stocking of supplies.
- Complete medication pre-certifications and authorizations accurately.
- Adhere to infection control protocols and regulatory standards (OSHA, HIPAA, AAAHC).
- Manage patient flow efficiently and assist with clinical tasks as needed.
- Conduct patient intake: greet and escort patients, verify identity, record vitals, medical history, symptoms, and medication/allergy updates.
- Update lab orders with correct diagnosis codes and prepare specimens for testing.
- Document patient information in the EHR and communicate effectively with the care team.
- Educate patients on conditions, procedures, and care plans.
- Schedule and coordinate procedures, labs, imaging, and referrals promptly.
- Assist with specialized procedures (e.g., breath tests, pill cam placements) under provider guidance.
- Answer and triage patient calls according to protocol, including sick calls.
- Follow up with patients to monitor care plans and compliance.
- Support organizational goals by promoting teamwork, patient safety, and continuous improvement.
- Perform other duties as assigned within scope of responsibility.
- Participates in performance improvement activities.
- Is actively committed to meeting / exceeding employee expectations / satisfaction in the performance of job functions.
- Maintains compliance with all laws and applicable regulatory requirements. Acts promptly to comply with required changes.
- Strong interpersonal and communication skills.
- Ability to work collaboratively in a fast-paced clinical environment.
- Knowledge of infection control, patient confidentiality, and regulatory compliance.
- Experience with EHR systems preferred
Education/ and or Experience:
- CNA or CMA certification preferred, but not required.
- Two year certificate from college or technical school; or minimum of one year related experience and/or training; or equivalent combination of education and experience.
- One to three years related experience and/or training.
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