Member Experience Officer - #258878
Educational Systems Federal Credit Union
Date: 23 hours ago
City: Germantown, MD
Contract type: Full time
Join Our Dynamic Team
Educational Systems FCU has proudly served the education community for over 70 years. With over $1.3 billion in assets and 95,000 members, we're a fast-growing credit union who knows who we are, who we serve, and where we are going. Our core purpose is serving the education community, and we are proud of our values: trustworthy, excellence, collaborative, empowering, and caring. Our vision is to make financial wellness and stability accessible for all the communities we serve. Our success is a result of our Ambassador's commitment to making a difference each day and helping the members of the education community achieve their financial goals and dreams.
About Our Exciting Career Opportunity
We are currently seeking a highly motivated individual with strong service, operational, sales and interpersonal skills to join our dynamic team as a Member Experience Officer. The Member Experience Officer provides a variety of sales and service functions such as providing information on all Credit Union services and effectively cross-selling the products and services that meet the member's specific needs. The Member Experience Officer is responsible for managing the day-to-day operations of the branch in the absence of the Assistant Manager (where applicable) and Branch Manager. The Member Experience Officer supports the Credit Union's membership and asset growth goals by participating in sales campaigns and community outreach events as determined by the Branch Manager.
The ideal candidate will ensure members have a positive and seamless experience by actively listening to their needs, addressing concerns, and advocating for their best interests. The Member Experience Officer creates an exceptional experience for members, ensuring their satisfaction and loyalty, interacts with members to understand their needs, resolve their concerns, and enhances their overall experience with the Credit Union.
Must have flexibility to work extended hours, at other branch locations, and support the Contact Center with call volume. Work hours may include weekends and evenings.
If you enjoy being a sales and service role model and creating and maintaining a sales culture in a fast paced branch environment, we want to hear from you!
Required Qualifications
https://esfcu.applicantpro.com/jobs/3761868-1013220.html
Educational Systems FCU has proudly served the education community for over 70 years. With over $1.3 billion in assets and 95,000 members, we're a fast-growing credit union who knows who we are, who we serve, and where we are going. Our core purpose is serving the education community, and we are proud of our values: trustworthy, excellence, collaborative, empowering, and caring. Our vision is to make financial wellness and stability accessible for all the communities we serve. Our success is a result of our Ambassador's commitment to making a difference each day and helping the members of the education community achieve their financial goals and dreams.
About Our Exciting Career Opportunity
We are currently seeking a highly motivated individual with strong service, operational, sales and interpersonal skills to join our dynamic team as a Member Experience Officer. The Member Experience Officer provides a variety of sales and service functions such as providing information on all Credit Union services and effectively cross-selling the products and services that meet the member's specific needs. The Member Experience Officer is responsible for managing the day-to-day operations of the branch in the absence of the Assistant Manager (where applicable) and Branch Manager. The Member Experience Officer supports the Credit Union's membership and asset growth goals by participating in sales campaigns and community outreach events as determined by the Branch Manager.
The ideal candidate will ensure members have a positive and seamless experience by actively listening to their needs, addressing concerns, and advocating for their best interests. The Member Experience Officer creates an exceptional experience for members, ensuring their satisfaction and loyalty, interacts with members to understand their needs, resolve their concerns, and enhances their overall experience with the Credit Union.
Must have flexibility to work extended hours, at other branch locations, and support the Contact Center with call volume. Work hours may include weekends and evenings.
If you enjoy being a sales and service role model and creating and maintaining a sales culture in a fast paced branch environment, we want to hear from you!
Required Qualifications
- High school diploma or equivalent GED. Associate degree preferred.
- Minimum three (3) years financial institution experience required.
- One (1) year supervisory experience preferred.
- Must have experience selling and cross- selling products or services in a financial institution.
- One (1) year experience in outside sales and/or business development preferred.
- Ability to perform intermediate mathematical calculations.
- Must have excellent verbal and written communication skills.
- Must complete process to become a notary within 6 months of employment.
- Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: PC, 10 key calculator, fax, copier, telephone, etc.
https://esfcu.applicantpro.com/jobs/3761868-1013220.html
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Project Engineer - Aviation
Hughes,
Germantown, MD
$97,500
-
$130,000
per year
1 week ago
EchoStar Corporation (NASDAQ: SATS) is a premier global provider of satellite communication solutions. Headquartered in Englewood, Colo., and conducting business around the globe, EchoStar is a pioneer in communications technologies through its Hughes Network Systems and EchoStar Satellite Services business segments. For more information, visit echostar.com. Follow @EchoStar on Twitter. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV,...
Director, Product Management
Wabtec Corporation,
Germantown, MD
2 weeks ago
It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it....
Document Reviewer Level 2 (DRL2)
Koniag Government Services,
Germantown, MD
4 weeks ago
Koniag Professional Services , a Koniag Government Services company, is seeking a Document Reviewer Level 2 (DRL2) with a Top-Secret clearance to support KPS and our government customer in Germantown, MD. This position is for a Future New Business Opportunity. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible...
