Member Service Representative - #135137

Planet Fitness

Date: 2 weeks ago
City: Portland, OR
Salary: $15.45 - $18.45 per hour
Contract type: Full time

Who We Are:

We are BravoFit, a dynamic and fast-growing Planet Fitness franchisee with fitness clubs in Oregon, Alaska, and Australia. We are a mission-driven organization, looking for team-members who seek an opportunity for personal and professional advancement. We grow and succeed because we do the same for our clients and team-members.

We believe deeply in our mission: Empowerment Beyond Expectations. We empower our members by promoting a comfortable, non-intimidating fitness environment, where they find the inspiration to exceed their own expectations.

Our team members are empowered to deliver on that promise. We look for talented and hard-working individuals who possess a growth mindset and work hard to achieve excellent results. You bring us a great attitude and hard work, and we’ll deliver you the tools and education to become a leader. In the process, you will grow, learn, and get the chance to work with amazing people.

Your New Role:

As our new Member Services Representative, you will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Your Contributions:

  • You will be the face of our company by loving to help people
  • Ensure that each Member receives outstanding member service by providing a member-friendly environment, including greeting, and acknowledging every Member and maintaining outstanding standards, solid product knowledge and all other components of member services
  • Attract potential members by answering product and service questions and suggesting information about other products and services
  • Assist in maintaining the neatness and cleanliness of the Club

What You Will Bring Along:

  • A great attitude
  • Customer service experience
  • Computer knowledge

We Take Care of Our People:

  • Medical, Dental, and Vision coverage for you and your family
  • Premium Holiday Pay
  • 401(k)
  • Health Savings Account
  • Health ReimbursementAgreement
  • Paid time off programs
  • Free Black Card Membership for you and your significant other
  • Advancement opportunities


  • High School Diploma or equivalent


  • Some experience in the customer service industry preferably in a gym setting
  • General knowledge of computers


  • 18 years of age or older.
  • CPR Certification (obtained through employment)
  • Planet Fitness University Classes (obtained through employment)
  • Tanning Certification (obtained through employment)

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