National Service Coordinator - Remote - #254438

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Overview

As we continue to build our team in support of our vision to the be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of a National Service Coordinator!

The National Service Coordinator will primarily be responsible for providing a broad range of support and assistance to both internal and external Fleet Management customers. The National Service Coordinator will be fielding inbound calls and assisting customers with roadside assistance and setting up rentals, as well as relay approval confirmation to repair facilities. In addition, this person will also conduct follow-ups with repair facilities, tow companies and our Fleet drivers.

This is a full-time work from home position that will allow you to work 100% from your home residence in Provo, UT or surrounding UT counties. Our department operates between the hours of Monday through Friday 4 a.m. - 8 p.m. MST and Saturday 6 a.m. - 3 p.m. MST. The schedules offered are based on current business needs. The schedule we currently have open for this position is 11:00 am - 8:00 pm MST Monday through Thursday with Fridays off, and Saturdays 7:00 am - 3:00 pm MST.

Enterprise Fleet Management also offers a benefits package including paid vacation and choice time days; medical, dental, and vision insurance benefits; dependent spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; profit sharing, 401(k) employer match, discounts and more!

The pay range for this position is $17.54 - $18.79 per hour. Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs.

Company Overview

Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 745,000 vehicles and growing at over 7 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.

Responsibilities

Responsibilities include:

• Coordinate roadside assistance through vendor partners by taking phone calls, dispatching service through vendor portals, and monitoring live jobs.
• Set up replacement rentals when clients are in need of alternative transportation.
• Research delays for roadside service, communicate with vendor partners to obtain status of live jobs, and evaluate available options to make decision on how to best assist driver.
• Consult customer decision makers regarding the vehicle repair service process.
• Assisting with relaying repair approvals to repair facilities on behalf of the client
• Providing timely follow up to ensure prompt service for clients
• Maintaining regular communication efforts with third party vendors as well as Fleet drivers
• Identifying and escalating customer service opportunities related to roadside assistance
• Assist drivers with general vehicle service questions or concerns.
  
  

Equal Opportunity Employer/Disability/Veterans

Qualifications

Minimum Qualifications:

• Must be 18 years of age or older
• Must live in the Provo, UT area or surrounding UT counties
• Must live in the state of Utah
• Two (2) years experience with customer and/or vendor support
• Two (2) years of administrative support experience
• Proven success in problem / conflict resolution or negotiation
• Intermediate proficiency with Microsoft Office applications (Word, Excel, and Outlook)
• Must be willing to accept $17.54 - $18.79 per hour
• Must have the ability to meet all work from home technical requirements
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  
  

Competency Based Qualifications

• Executing
• Customer Service
• Detail Oriented
• Analyzing
• Communication
• Flexibility
  
  

Work From Home (WFH) Requirements

• Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
• High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/ )
  
  

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([email protected]) to contact us about your interest in employment.