Operations Associate - Supply Chain Management - Remote - #177796

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

This position requires direct involvement with specific departments in committing significant institutional dollars in the procurement of supplies, equipment, services and inventory as well as managing master data for supplies. Prepares, reviews, and places purchase orders invoicing activities and/or master data requests. Has significant interaction with suppliers regarding pricing, expediting, returns, and solving invoice/receipt problems. Participates in multiple work groups and assists with projects as directed by SCM leadership. Provides support for all Supply Chain functions but not limited to handling a very high volume of incoming communications via phone, mail, and fax, from all levels of Mayo Clinic staff and from outside sources; provides a point of contact to triage SCM inquiries and problems; logs all customer inquiries and problems into the support center tracking system; enlists appropriate SCM personnel for assistance, as needed; provides on-line ordering education to Mayo Clinic staff; and works on special projects as assigned. Utilizes appropriate sources of information from multiple areas to research/resolve problem transactions related to supply information and invoices, which may include but is not limited to researching item master data points, investigating aged items on vendor statements, application of vendor refunds/credits, financial statement variances, payment and/or discount histories. Sustains, communicates and applies a broad range of policies and governmental regulations. Prepares, analyzes and/or reconciles a variety of reports, accounts, system activity, or account transactions, including but not limited to voids and adjustments working with customers to research and resolve variances and exceptions, ensuring data integrity. Facilitates new employee unit training and continuous education seminars. Responds to verbal and/or written inquiries from internal or external customers while applying high levels of customer service principals. Identifies possible trends causing processing delays; collaborates with affected individuals to implement long-term solutions. Other job-related duties as assigned by leadership.

Qualifications

Bachelor's degree; Or, HS Diploma/GED and a minimum of four (4) years related experience required. Knowledge of Mayo Clinic systems and applications preferred. Demonstrated personal computer skills, communication skills, problem solving, continuous improvement and teaming skills. Knowledge of basic accounting and/or business principles. Maintains a broad knowledge of Mayo clinical, financial, and administrative systems/applications and processes. Serves as a resource on department and institutional initiatives; shares knowledge with customers and colleagues. Demonstrated verbal and written communication skills. Assists with SCM continuous improvement initiatives. Ability to work in a team-oriented atmosphere. Must be adaptable and flexible in an ever-changing work environment. Able to handle/prioritize tasks simultaneously. Basic understanding of accounting principles. Works as a team to provide support to all departments; works with other areas of SCM to ensure exceptional customer service. Ability to manage time to meet required deadlines.

Exemption Status

Nonexempt

Compensation Detail

$24.27 - $32.78 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

M - F, 8 hour shifts

Weekend Schedule

n/a

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Tavy Smalls