Order Management Specialist, Team Lead - #258467

Who We Are

At C.A. Carlin, we take brands to new heights. We are one of the leading privately held sales agencies in the industry. Thanks to nimble growth and associations with our operating partners, C.A. Fortune and C.A. Ferolie, we have built brand value that is unlike any other in the CPG industry.

What We Do

Since our start in 1962, we have built industry relationships on the foundation of trust and action. We turn information into insight. We convert insight into programs. We drive programs that consistently deliver results to our clients, on their timeline.

We have more than 300 associates and multiple offices throughout the country. We represent top brands in many categories such as confection, snack, grocery, beverage, frozen, dairy etc.

Overview Of Role 

• Order Management Team Lead role provides support and guidance to team members. Customer Service is responsible for placing, tracking and maintaining all purchase orders placed by customers, along with maintaining product maintenance within our database. The candidate should be organized, detail oriented and possess excellent communication skills.
• Hybrid - Schaumburg, IL; in office 2-3 days/week
• Salary range range $50,000 - $56,000 based on experience, qualifications and skills
• At C.A. we’re not looking for perfection, just people that want to commit to a us and grow their careers long-term. If you’re looking for a sign to apply, here it is!
  
  

What You Will Do At C.A Carlin

• Assist manager in overseeing daily operations of team/dept
• Provides guidance, coaching, encouragement and inspires team members to achieve goals
• Focus on team and employee welfare
• Assist with escalated customer inquiries and resolve complex issues
• New client set up/onboarding in internal database. Ensure all necessary details and resources are acquired to guarantee the utmost satisfaction with our business.
• New customer set up in database/maintain existing customers
• Assist with departmental training
• Collaborate with department manager to improve and implement best practices
• Assist with team coverage as needed
  
  

What You Should Bring To The Table

• Experience leading a team
• Outlook/Microsoft Office/Excel experience
• Flexible with excellent customer service and communication skills
• Problem solver with strong analytical skills
• Ability to work well under pressure
• Accurate data entry skills
• Ability to work as part of a team as well as independently
• Excellent organizational skills with focus on detail
  
  

You Will Stand out if you have

• Prior experience with a CPG broker/ manufacturer/ grocery
• Prior experience leading a sales team
  
  

Perks

• 16 days of PTO
• 11 paid company holidays per year 
• 2 paid volunteer days per year 
• 3 months fully paid parental leave (regardless of gender) 
• Medical, dental, and vision 
• Paid company life insurance 
• 401k with company match 
• Summer hours (half day Fridays from Memorial Day thru Labor Day) 
  
  

Come As You Are 

C.A. Carlin is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of these qualifications, especially if this role aligns with your career trajectory.