Parts and Service Coordinator - #258370

The Parts and Service Coordinator works with the TFA/S Service Manager to provide TFA/S services to customers during installation, commissioning, startup, and warranty periods after boiler equipment is shipped from the factory.

Responsibilities And Tasks Include

Prepare quotes to customers for TFA/S service

Place purchase orders and schedule technicians from equipment vendors and service providers for TFA / Startup services at customer sites

Expedite, compile and track TFA/S technician reports and timesheets

Track and manage TFA/S service sales orders for scope, limits, and special billing rates and rules

Compile and submit invoices to customers for TFA/S service and pursue timely payment

Field calls / requests for support from customers

Refer customers to a specific contact with Sales department for equipment replacement or repair as necessary

Process and track warranty orders approved by Project Management and/or TFA/S Service Manager

Compile recommended spare parts lists for customers and provide replacement parts quotes where necessary to support TFA/S or Sales departments

Track and manage parts orders through purchasing, planning, production, and shipment when necessary, often on a RUSH basis

High school diploma / GED required

Computer skills with proficiency in Microsoft Word, Excel, and Outlook required

Boiler service / manufacturing or other industrial equipment experience preferred