Patient Account Service Representative - #307702

Patient Account Service Representative

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions

• Provides financial, clerical, and administrative services to ensure efficient, timely, and accurate patient billing and follow-up in accordance with Dental Depot accounts receivable protocol.
• Provides quality customer service, utilizing conflict resolution and problem-solving techniques to manage patient inquiries and complaints.
• Inputs and monitors electronic fund transfers per insurance websites for all providers accepted by Dental Depot. Enters patient and insurance data as needed. Processes insurance adjustments. Monitors and updates insurance and patient payment status.
• Communicates effectively, courteously, and professionally with clinical and administrative staff. Communicates effectively, courteously, and accurately with patients inquiring about statements, billing, payments, etc.
• Assists in clearing the claims via the Claims X system and work the Daily Claim Report, daily.
• Complies with: Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.
• This position may complete other Administrative and Maintenance tasks as assigned by Management.

Position Qualification

• Accountability - Ability to accept responsibility and account for his/her actions.
• Communication - Ability to communicate effectively with others using the spoken word.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Persistence - Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.
• Reliability - The trait of being dependable and trustworthy.
• Energetic - Ability to work at a sustained pace and produce quality work.
• Judgment - The ability to formulate a sound decision using the available information.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

Requirements

Education:

High School Graduate or General Education Degree (GED): Required

Experience:

2+ years of experience in accounts receivables and/or other business-related activities is a plus.

Significant experience in financial reporting, budget process, accounts receivable/payables management and interaction with internal and external accountants and senior management. Experience with multi-divisional companies preferred.

Computer Skills:

Efficiently operates assigned computer software and other equipment, Microsoft Office Suite.

Other Requirements:

Must have a valid driver's license, proof of valid vehicle insurance and must have annual Motor Vehicle Record Check, as a condition of employment if employee operates any Company owned vehicles or drives their own personal vehicle for Company business purposes. Must be able to manage multiple phone lines