Patient Care Representative - #257451

**CCAP Mission Statement - To empower all people and communities, challenged by poverty as well as social and cultural barriers, through advocacy, education, and access to high quality health and human services.**

Job Summary

Oversee and manage all aspects of front desk operations to include appointment bookings, timely coding and posting of claims, updated demographic information for medical records, verification of insurance status, patient flow, and insuring desk staff accountability to assigned duties. Customer relations and insuring accurate treatment plans.

Work Schedule Demands

• The position is full-time, 38 hours per week.
• Must be able to work evenings.
• Occasional unscheduled overtime may be required in the event of vacation time or short staffing.
• May be required to work at any CCAP location
  
  

Requirements

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Required Qualifications

• 1 - 3 Years desk experience in a health setting
• Knowledge of computer systems and programs
• Good communication and management skills needed
• Must be organized and must have the ability to manage multiple tasks
• Must have excellent communication skills for all levels of client, provider colleague and outside contact interactions
• Must possess professional telephone manners
• Providing/maintaining all required immunizations and or vaccinations
• Completion of all required background checks
• Bi-lingual Spanish required
  
  

Key Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure the flow of front desk and patient flow
• Answer multi phone lines
• Insure appropriate booking of Dental Appointments
• Be capable of working all stations of front desk, medical record
• Keep inventory of supplies for front desk
• Assure accurate recording of patient fees, collection of fees, coding and posting to the billing system
• Other duties as needed
  
  

Confidentiality Of Information

Full access to client's medical and or computer data including financial / statistical material.

Maintains client confidentiality at all levels of interaction in accordance with State and Federal

Laws and CCAP policies and procedures.

Physical Demands/ Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General office environment. Manual dexterity: operate computer, answer multiple phone lines. Light physical activity: walking, standing, sitting, bending and stretching. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Significant exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazards material requiring universal standard precautions.

**Our Benefits**

Our comprehensive benefits package includes 403(b), health insurance, vision and dental insurance, flexible spending accounts, health reimbursement accounts, tuition reimbursement up to $1,000 annually, an Employee Assistance Program, generous vacation, sick and personal days, and up to 13 paid holidays for all eligible employees. Some benefits are included for part-time employees.

CCAP strives to cultivate and sustain a workforce devoted to providing compassionate and respectful care to all patients and clients. We are an Equal Opportunity Employer, committed to providing equal employment opportunities to all employees and applica ts for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, marital status, familial status, military status, or any other characteristic protected by federal, state, or local law. This applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotions, terminations, layoff, recall, transfer, leaves of absence, compensation, and training.

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