Patient Service Representative I Hospital- 1.0 Emergency (3rd Shift) - #261123
Advocate Health
Date: 9 hours ago
City: Oak Lawn, IL
Contract type: Full time
PATIENT ACCESS REPRESENTATIVE
Major Responsibilities
Major Responsibilities
- Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our "AIDET" standards.
- When creating new registrations for walk-in patients, responsible for the identifying insurance coverage, the benefits available, patient out-of-pocket expenses, and collecting co-insurance and co-payments.
- Responsible for security authorization and precertification of inpatient and outpatient services.
- Responsible the pre-registration and registration accuracy.
- Participates in departmental team building activities and in services and other miscellaneous duties as assigned by leader.
- High School Diploma with 1 years of experience in either Patient Access or any of the following related experience; general physician office support or billing office, insurance office, hospitality, or call center (any industry).
- Intermediate math skills acquired through classroom work or through work experience.
- Basic understanding of web-based systems, proficiency in data entry.
- Typing 25 WPM.
- Ability to prioritize and organize workload.
- Sophisticated interviewing, communication and negotiation skills.
- Independent decision making.
- Ability to work hours that verify based on needs of the organization including evenings, weekends and holidays.
- Ability to work as a team member.
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