Players Club Manager - #250080

Players Club Manager 12918 DDC - Glendale, AZ Job Description:

Position Summary

Under direct supervision of the Chief Marketing Officer, supervises and oversees Player’s Club operations. The Players Club Manager elevates the level of guest service for the casino by raising the level of awareness for all specials, promotions, assisting guests in the Rewards Center and/or any other area designated by the Chief Marketing Officer.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

• Develops promotions for the Player’s Club on a continual basis.
• Develops techniques for reinforcing guest relations.
• Develops ongoing customer service training to Player’s Club staff.
• Observes and improves guest service techniques throughout the casino.
• Develops budget and ensures department is running to projections and expenses.
• Responsible for record keeping of all events.
• Ensures events comply with Gaming Policies.
• Runs and reviews reports.
• Resolves issues or requests from guests.
• Approve all purchase orders.
• Oversees the supervision of personnel, which includes work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates team members to achieve peak productivity and performance.
• Communicates guest service standards to guests.
• Creates an environment that compliments service.
• Ensures compliance with all Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs).
• Demonstrate Desert Diamond Casino “On Brand” attitude towards team members & guest at all times.
• Ensures the appropriate welcoming of groups brought in by buses as they arrive at the casino and helps them through the Player’s Club environment.
• Verifies payroll hours and makes corrections or changes.
• Verifies department logs and summary logs; assigns job duties.
• Creates staff work schedules.
• Updates department policies and procedures.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.
  
  

Job Requirements

Minimum Qualifications:

Education and Experience

Knowledge, Abilities, Skills, And Certifications

Bachelor’s degree in Business Administration or a related field plus five (5) years experience in marketing or promotions of which three (3) years must have been in a supervisory capacity; or equivalent combination of education and progressive experience, relevant and direct experience may be considered in lieu of degree requirement. Must be 18 years of age or older. No felony, theft, or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

• Knowledge of modern office practices, procedures, and equipment.
• Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
• Knowledge of principles and practices of public relations, promotions, and marketing in a customer service oriented environment.
• Knowledge of computer utilization in marketing/business operations.
• Ability to write reports and business correspondence.
• Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
• Ability to apply basic mathematical skills.
• Ability to interpret a variety of instructions furnished in written and oral form.
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
  
  

Physical Demands

While performing the duties of this job, the team member is regularly required to stand for duration of shift; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stand; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.

Work Environment

Work is generally performed in an office and casino setting with a high noise level. Evenings, graveyards, holidays and/or weekends work may be required. Extended hours and irregular shifts may be required.