Quality Assurance Specialist - #253728

If you’re passionate about equitable mental healthcare, join our team of amazing Quality Assurance Specialists!

The Quality Assurance Specialist (QA Specialist) is responsible for ensuring compliance with regulatory standards, accreditation requirements, and organizational policies for assigned programs. The QA Specialist compiles, updates, and organizes all documentation for the clients within their program in collaboration with program staff, program leaders, and centralized administrative teams to ensure program compliance and maintain high standards of care and operational integrity.

Monterey Crisis Programs (CSU/COMPASS)

Seneca’s Monterey Crisis Programs provide crisis stabilization services and short-term residential treatment for children and youth experiencing crises, ensuring timely support when it’s most needed. This innovative way of addressing a mental health emergency provides a safe, supportive and welcoming environment for children and youth. Upon enrollment in the programs, the Seneca teams work with the youth and support networks to assess the needs and strengths of the youth in order to develop the foundation goals that will drive treatment. Comprehensive services include timely mental health assessments, crisis counseling, and linkage to long-term, sustainable support based on each client’s unique strengths and needs. The ultimate goal is to provide mental health/crisis services, suicide prevention, decrease in placement changes and reduction of unnecessary psychiatric hospitalization.

About Seneca

Seneca Family of Agencies is committed to providing traditionally marginalized communities a network of outstanding mental health, community based, and educational services. We are committed to building a diverse staff. Our programs are deeply engaged in conversations and trainings on Diversity, Equity, and Inclusion in order to bring equity and justice to the youth and families we serve.

Responsibilities

• Create and maintain client records for assigned program(s) according to the Health Insurance Portability and Accountability Act (HIPAA) and other applicable regulatory body’s requirements (such as Community Care Licensing, MediCal/Medicaid, etc.).
• Monitor and track required county health plan documentation, ensuring accurate completion according to established programmatic, county, and state guidelines.
• Communicate with treatment teams regarding corrections or necessary changes on documentation.
• Prepare compliance reports for leadership and external stakeholders, as required.
• Ensure appropriate and timely distribution of Incident Reports.
• Prepare charts for audits and accreditation surveys.
• Conduct regular internal audits and review of client records to ensure accuracy and compliance.
• Serve as a resource for program staff regarding compliance standards.
  
  

Qualifications

REQUIRED

• Education/experience requirements:
• Bachelor’s degree OR
• Associate’s degree and 1 year of applicable work experience OR
• High school diploma and 2 years of applicable work experience.
• Applicable work experience includes any administrative position (paid or unpaid) requiring frequent data entry, ability to prioritize multiple projects within strict deadlines, and coordination with multiple departments.
• At least 21 years of age.
• TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements.
  

Skills Of An Ideal Candidate

• Ability to compile and track documents according to strict guidelines and regulations.
• Excellent organizational, problem solving, and time management skills.
• Demonstrated proficiency in Microsoft Word, Outlook, and Excel.
• Ability to collaborate with diverse co-workers, partners, and community members.
  
  

Schedule

• Full-time, in-person:
• Monday - Friday, 9:00 AM - 5:30 PM
  

Benefits

• Starting at $25.75 - $28.25 per hour.
• Additional compensation provided upon passing bilingual language proficiency exam.
• Actual salary dependent on creditable experience above the minimum qualification.
• Salary increases each year.
• Seneca is a Public Service Loan Forgiveness certified employer.
• Comprehensive benefits package:
• Medical, dental, vision, chiropractic, acupuncture coverage.
• 50% paid premiums for dependents.
• Long-term disability, family leave, and life insurance.
• 403b Retirement Plan.
• Employer-paid Employee Assistance Plan.
• 5 weeks of Paid Time off and 11 Paid Holidays.
• Scholarship opportunities, ongoing training, and professional development opportunities