Quality Control Coordinator - #177514

EQUUS


Date: 1 week ago
City: Plano, TX
Contract type: Full time
Job Description

  • Conduct case file and record reviews for compliance and identifying opportunities for improvement or corrective actions
  • Ensuring contractual performance expectations are met.
  • Review quality assurance standards, study existing policies and procedures, and interview personnel and participants to evaluate effectiveness of quality assurance programs.
  • Submit weekly quality assurance reports
  • Present consistent feedback to management regarding areas that need improvement.
  • Create, implement, and monitor standard operating procedures
  • Ensure 100% of clients participate in the client satisfaction survey
  • Ensure all clients receive a return call within 24 hours of calling and leaving a message

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