Quality & Improvement Specialist "Biz Ops Specialist" (Work Remotely Anywhere in the U.S.) - #247747

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

Businessolver is growing and is looking to add Business Operations Specialists to our team. We are on the hunt for Quality and Process Improvement experienced professionals who are looking to continue their career with an innovative and growing company. The successful candidate will possess a strong desire to put their talents to use delighting clients and building a foundation for individual growth, maximizing your talents.

We are seeking passionate individuals with a strong drive to deliver delight to our clients. 

The Gig:

• Conduct recurring quality assurance audits and communicate results to management, and support cross functional training and development needs
• Serve as owner of one or more controls, reports, or audits
• Maintain and review process documentation to BSC standards, including client-specific processing instructions when requested
• Identify process gaps and partner with internal team to propose solutions and correct
• Participate in and support internal teams with client calls and inquiries when needed
• Support our Global partners and internal business operations teams with training and responses to inquiries
• Partner with Product Development teams to complete system testing and bug validation
• 1st and 2nd level refund approvals
• Serve as owner for offboarding clients, which includes serving as the subject matter expert on internal and client calls as needed
• Participate in toll gate meetings to assist and support new service onboardings and client takeover processing activity as needed by onboarding owner
• Serve as a day-to-day liaison with our internal client partners, including providing Tier II and escalation support when needed
• Partner with and serve as SME to internal teams, including AnswerBar, to identify and discuss trends and training needs or to provide support and expertise
• Take accountability for entire process from receipt of work to resolution and closure
• Other duties as needed
  
  

What you need to make the cut:

• Bachelor’s degree or equivalent business experience
• Quality Assurance (outside of a call center environment) experience related to business operations or client benefits administration services
• Please highlight specific contributions, business impact &/or results from initiatives
• Benefit Administration experience strongly preferred
• Specifically with COBRA administration, verification services, leave-of-absence, retiree services, or compliance
• Proven intermediate Microsoft Excel knowledge and intermediate Microsoft Word knowledge
• Experience using pivot tables, lookups, and nested functions
• Proactive problem solver - strong critical thinking, inference & adaptable to change
• Process documentation and technical writing experience a plus
• Experience training others using process documentation
  
  

The pay range for this position is $15 - $24 per hour (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).

Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/

The Businessolver Way…

Our team has spent two decades crafting a culture that challenges each employee to perform at the top of their game – and have fun doing it! If you desire to use your skills and experience in an environment where you can make a difference, we want to hear from you!

Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.

(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):

Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.

Equal Opportunity at Businessolver:

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.