Quality Manager, Concord - #262438

Requisition Number: 69461

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Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.    

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward.   

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.   

Come break through with us. 

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

The Quality Manager is responsible for overseeing and managing all aspects of the Quality Management System (QMS) within the Concord Plant. This pivotal role ensures that all manufacturing processes meet internal and external quality standards, drives continuous improvement aligned with the OFC Quality Strategy, and maintains compliance with the TL9000 ISO standard. This role collaborates closely with commercial teams to resolve customer complaints and translate customer requirements into actionable product specifications. It also supports product innovation and supplier qualification efforts, all while fostering a strong plant-wide culture of quality.

Key Responsibilities

Leadership & Strategic Alignment

• Guide and mentor the plant Quality team to ensure operational excellence.
• Promote a plant-wide quality culture through education on process discipline and control.
• Maintain strong alignment with division quality strategies, systems, and procedures.
• Collaborate across functions to design, implement, and monitor process improvements.
• Support new product introduction efforts by translating customer needs into plant specifications.
• Advise on expansion projects, cost reduction initiatives, and supplier qualifications.
• Build robust quality architectures that ensure compliance and customer satisfaction.
  
  

️ System Oversight & Compliance

• Manage and continuously improve key quality systems, including Document Control, Corrective Action, Change Management, Experimentation, Internal Auditing, and Incoming Quality Assurance (IQA).
• Lead quality engineering initiatives that assess process capability, risk, and cost of quality.
• Ensure audit readiness and compliance with TL9000 and other required standards.
• Act as a customer advocate by responding promptly to complaints and driving resolution.
• Champion root cause analysis and corrective actions to prevent issue recurrence.
  
  

Required Qualifications

• Bachelor of Science or equivalent technical degree.
• 10+ years of experience in a manufacturing environment leading quality-related change.
• Proven supervisory and team leadership experience.
• Strong background in data collection, statistical analysis, and quality metrics.
• Experience with quality architecture and defining product specifications.
  
  

Preferred Qualifications

• Green Belt or Black Belt in Performance Excellence DMAIC.
• ASQ certification.
• Familiarity with optical fiber manufacturing and product characteristics.
• Experience in innovation projects or new product development.
• Background in process or quality engineering.
• Demonstrated success in internal audits and driving TQM improvements.
• Proficiency with TL9000 ISO standard and quality management systems.
  
  

Location: Concord, NC Reports To: Plant Manager (Direct), OFC North America Regional Quality Manager (Dotted Line) Schedule: Monday–Friday, 8:00 AM–5:00 PM (40+ hours/week) Travel: As required

This position does not support immigration sponsorship.

The range for this position is $134,306.00 - $184,671.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.

A job that shapes a life. 

Corning offers you the total package. 

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial, and career from day one

• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit that grows throughout your career. We also offer a 401(k) savings plan with company matching contributions. 
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, and disease management programs.
• Company-wide bonuses and long-term incentives, align with key business results and ensure you are rewarded when the company performs well – when Corning wins, we all win.    
• Getting paid for our work is important but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a peer-to-peer recognition program to celebrate success by recognizing colleagues who demonstrate above-and-beyond behaviors. 
  
  

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at [email protected] .