Quality Supervisor - #263726

Position Title: Quality Supervisor

Position Type: Regular - Full-Time

Position Location: Grand Island

Requisition ID: 37070

About McCain.

At McCain, we’re feeding the world: from French fries to cakes, we contribute to the important role food plays in people's lives. That’s why we’re dedicated to ensuring our core values—Family, Authentic, Trusted, and Quality—shine through every day. As a privately owned family company with over 60 years of experience, a presence in more than 160 countries, and a global team of 22,000 people, our values and culture are at the heart of everything we do. We believe that we can work together, along with our business and community partners, to bring sustainable growth and positive change today, tomorrow, and for generations to come. Join us and see how you can MAKE IT at McCain!

Leadership Principles.

Our principles, each with related practices, guide our actions across the organization. Together, they address how McCain interacts with our customers and employees, and how we work as individuals and collectively to find success. While each role adheres to the Leadership Principles, individual roles may focus more on a specific principle or principles.

We are customer obsessed. Customers are our starting point. By understanding their needs and leveraging data and consumer insights, we drive mutual success.

We think big and plan ahead. Through ambition, curiosity, and smart risks, we can accomplish goals, refine processes, and innovate to scale success.

We bring out the best in our people. We create safe spaces for our people so that trust and empowerment come naturally. Inclusion is about listening first, showing humility, and working together.

We act like owners. Together, we clear obstacles and do the work that makes us all successful and proud to be part of McCain.

About The Role.

In every role, McCainers are ambitious, curious, and interested in helping each other create good work experiences. We think about the customer and make doing business with McCain easy.

We are seeking a dedicated and detail-oriented Quality Supervisor to lead and manage quality operations and plant sensory programs. This role will ensure product compliance, drive continuous improvement, and maintain the highest standards of food safety and product quality.

Accountabilities

• Coordinates with production the monitoring of processes and procedures to ensure effectiveness and continuous improvement
• Uses Root Cause Analysis for the investigation of consumer and customer complaints and quality-related losses. Develops corrective actions and monitors for effectiveness. Troubleshoots using product tests and product specification measurements.
• Ensures an active internal quality audit program in compliance with BRC, AIB, and KEFSQ.
• Ensure update of HACCP and SOPs as needed and ensure training of associates at all levels on quality programs.
• Manages relationships with internal and external customers, suppliers, colleagues, and support services to ensure achievement of targets.
• Attend MDI DDS to inform and coach on high-level performance of key KPI’s
• Oversee FM investigations to ensure a cross-functional approach and true root cause
• Oversee on on-time positive release of finished goods to include the oversight of rework, dilution, downgrades, and donations
• Manages FSQ technicians by scheduling and assigning work, providing training, and ensuring all personnel-related tasks are completed.
• Ensure continuous learning and development for FSQ technicians.
• Driving continuous improvement for quality-related metrics and KPIs in the factory and understanding the link to the regional level equivalents.
• Summarizes data, prepares and interprets reports, including customer reports, for use by management.
• Retain finished good samples and set up the sensory panel daily.
  
  

Sensory Management

• Responsibility for managing plant sensory programs and ensuring leadership of daily quality panels.
• Responsible for screening and selecting sensory panelists and maintaining an adequate number of panelists continuously.
• Oversee and conduct frequent new and refresher trainings to include the validation and calibration of panelists.
• Implement and maintain an incentives program to ensure panelist motivation and attendance
• Responsible for the selection and maintenance of all gold standards and references used for product evaluation and panel maintenance.
• Proactively drive for action and improvement by communicating panel findings in a timely fashion
• Actively partner with the Regional Sensory Quality Lead and plant quality teams to continuously improve plant sensory programs and ensure the quality and integrity of McCain products.
• Trend internal sensory results regularly, as well as cross-reference to external consumer and customer-related complaints
  
  

Qualifications

• Education: Bachelor’s degree in microbiology, Chemistry, Food Science, or equivalent
• Minimum of 3+ years in Food Plant Sanitation
• Basic understanding of the manufacturing environment and production operations.
  
  

Skills

• Strong technical skills in the area of focus (microbiology and/or chemistry) with the ability to interpret general technical and scientific results and perform analytical tests.
• Sound mathematical and basic food science understanding.
• Good knowledge of statistics and interpretation of experimental data
• Detail-oriented, take initiative, and ability to work with a sense of urgency in a fast-paced environment.
• Ability to solve problems ranging from basic to complex.
• Strong project management skills.
• Strong understanding of food safety, HACCP, and basic food regulatory requirements.
  
  

The McCain Experience

We are McCain: this statement is about our power collectively and our importance individually—your impact is a significant part of the business. Our winning culture focuses on authenticity and trust so we can always bring out the best in our people. Here, you have the opportunity to learn, grow, and thrive while being yourself. Join our team to see why we’re better together.

Compensation Package: $65,5000 -$87,400 USD annually + bonus eligibility + Long Term Incentive eligibility

The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education/training, and other organizational needs.

Benefits: At McCain, we’re on a mission to create a winning culture that puts employee safety and wellbeing at the heart of what we do, every day. We understand and appreciate that each person’s needs are unique and ensure our benefits & wellbeing programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Wellbeing programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned to country, provincial and state governing plans and can vary by work level, location and nature of the role. Additional benefit details available during the application process.

Your well-being matters to us, and we’re here to provide you with the necessary resources to support you in being your best self at work — and at home.

McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain’s Global Privacy Policy and Global Employee Privacy Policy, as applicable. You can understand how your personal information is being handled here.

Job Family: Manufacturing

Division: NA Operations

Department: Manufacturing Quality

Location(s): US - United States of America : Nebraska : Grand Island || US - United States of America : Nebraska : Lincoln || US - United States of America : Nebraska : Omaha

Company: McCain Foods USA, Inc.