Receptionist - #259172

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GET TO KNOW ALORICA

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Job Summary

This position is responsible for the professional and efficient managing of the company’s lobby area, greeting and directing visitors, including vendors, clients and customers. Answers incoming telephone calls and messages, supplies information to callers, relays messages and announces visitors.   Ensures completion of paperwork, sign-in and security procedures. Enforces security policies and escalates security issues. Assists in a variety of general administrative clerical duties for overflow work and projects.

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Job Responsibilities

• Maintains receptionist duties daily, 3 shifts, AM/PM and graveyard shifts. Must be flexible to work any day of the week to include weekends.
• Greets persons entering establishment, determine nature and purpose of visit and direct or escort them to specific destinations
• Maintains accurate and complete sign-in/sign-out procedures
• Provide information about establishment, such as location of departments or offices, employees within the organization or services provided
• Keeps management well-informed of activities, results of efforts and problems identified/potential problems
• Respects confidentiality in discussions with visitors and maintains confidentiality of organization and personnel
• Enforces general handbook policies and escalates security issues of concern to Site Manager/Director
• Receives, sorts and distributes incoming mail into appropriate folders and for courier deliveries and pick-up
• Signs for deliveries when necessary and notifies recipients
• Performs a variety of general administrative clerical duties including center coordinator activities booking and scheduling of meetings and conference rooms
• Performs routine administrative clerical tasks
• Promptly, accurately, professionally and courteously operate telephone switchboard to answer, screen and forward calls, providing information and taking messages
• Adept at using the company’s website to provide information and referral
• Reports to work regularly and on time
  
  

** OTHER RELATED DUTIES**

• Performs routine office tasks necessary for the operation and presentation of a professional office
• Assists in other duties as needed and directed
  
  

Job Requirements

Willing to be trained (not complex at all) to conduct facility walk-thru’s to review and document the below checklist.  (About 85% of the list can be conducted by this role either before or after their designated shift. This list ensure we remain compliant with our existing policies) 

• Ensure all badge readers are working properly - Scan on all doors with badge readers to ensure doors unlock and relock.
• Ensure doors close and lock properly - Check to ensure doors are not loose, falling of henges, door closes automatically after opening.
• Test audible door alarms once per week to ensure functionality - If door held alarm, open door until alarm sounds and then close door. Emergency Exits will sound alarm immediately.
• Ensure alarm call lists are up to date and accurate - If needed, reach out to your Corporate Security team to obtain this information
• EUS will log into the NVR, confirm that all cameras have a 90-day retention, and provide photo evidence of camera screen and front of NVR unit.
• All CPUs contain locks (so they cannot be removed from desk).
• Ensure hard keys to site are secured in a locked location and log kept for signing in/out keys - Security guards/receptionist to sign in/out keys. Keys are not to be removed from site and must remain locked at all times.
• Audit cameras to confirm funtunality and that the camera has a clear image.
• Ensure terminated, unused badge stock, as well as temporary/loaner/visitor badges are secured in a locked location - Any terminated, unused, loaner, temporary or visitor badges including new badge stock are to be kept in a secured and locked location.
• Confirm All employees have visable badge ID at all times on site.
• Verify that all employees lock their PC when they are not in front of it.
• Conduct daily badge logs and review exception swipes to ensure appropriate access to electric/Server rooms. (if ProWatch system then Global Security will conduct)
• Review visitor check in process and validate process compliance - (sign in/sign out log, badges assigned, escorted, etc...). 
• Check Vendor log to make sure correct log-in and log out processes are being followed.
• Ensure all office doors are closed when unoccupied.
• Explore physical location and verify no CPNI/SPI data is unattended to or posted on production floor or in training rooms.
  
  

Minimum Education And Experience

• High school diploma or general education degree (GED)
• General administrative experience in a customer service or call center environment
• Basic knowledge working with Microsoft Office software (Word, Excel, Outlook) and experience with Internet/Intranet
  
  

Knowledge, Skills And Abilities

• Ability to apply common sense understanding to carry out detailed but uninvolved written and oral instructions
• Professional personal presentation
• Customer service orientation; reliability; stress tolerance
• Verbal and written communication skills
• Attention to detail; organizing and planning
  
  

Work Environment

• Constant work in a climate-controlled office environment
  
  

Physical Demands

• Constantly required to sit, talk and hear
• Frequent use of a telephone equipment, computer and other office related equipment
• Constant repetitive use of hands and fingers
• Occasionally required to stand or walk
• Frequently required to lift and/or move up to 10 lbs 
  
  

Equal Opportunity Employer - Veterans/Disable