Receptionist, NY - #308238

Title: Receptionist
Location: New York (535 Madison Ave)

BAIN CAPITAL OVERVIEW

With approximately $225 billion of assets under management, Bain Capital is one of the world’s leading private investment firms. We create lasting impact for our investors, teams, businesses, and the communities in which we live. Over four decades we have strategically grown our platform to focus on Private Equity, Growth & Venture, Capital Solutions, Credit, and Real Assets. Today, our team includes 1,985+ employees in 24 offices on four continents.

We partner differently to help people and companies embrace possibility and realize potential. Founded as a private partnership in 1984, we have fostered a culture of innovation, entrepreneurialism, and agility, empowering our people to define and own their career trajectories. Today, our partnership approach enables us to pursue strategic growth, build enduring relationships with a robust external network, and collaborate across our integrated platform to connect the deep and diverse expertise that unlocks breakthrough insights.

Our people are the heart of our advantage. Colleagues at all levels have a seat at the table as they tackle business challenges with a principal investor mindset. By asking incisive questions, respectfully challenging one another, and remaining intellectually agile, we work together to achieve exceptional outcomes.

For more information visit: Bain Capital

DESCRIPTION

The Receptionist is the face and heartbeat of the office, responsible for delivering an exceptional in-office experience for employees, guests, and vendors alike. This dynamic role combines reception duties with administrative support for mid-level investment professionals. This individual will sit primarily at the reception desk on the 31st floor at 535 Madison, while occasionally providing backup coverage for the 29th floor reception area. The ideal candidate is warm, proactive, professional, highly organized, and thrives in a fast-paced, collaborative environment.

KEY RESPONSIBILITIES

Reception and Guest Services

• Greet and welcome employees, visitors, clients, and vendors with warmth, professionalism, and attentiveness
• Deliver a high-touch hospitality experience, including offering beverages, managing coat/bag storage, and setting up the guests accordingly
• Manage the front desk area, ensuring it is clean, organized, and reflective of the firm’s standards
• Answer and direct phone calls and emails promptly and professionally
• Manage visitor preclearance requests for guests and employees
• Monitor and update internal preclearance application and calendars
• Manage incoming and outgoing mail, packages, and courier services
• Provide coverage across all reception areas as needed to ensure consistent service levels

Workplace Operations

• Assist with scheduling conference rooms and booking office space.
• Communicate with Facilities and IT teams to report and resolve issues (maintenance, AV support, etc.).
• Provide ad hoc support to other teams when required.
• Support day-to-day office operations to ensure a seamless work environment.
• Support Facilities with general maintenance and cleanliness of all spaces (private offices, workstations, conference rooms, pantries, huddles room, phone rooms, wellness rooms, etc.).
• Partner with vendors (cleaning, food & beverage, plants/greenery, etc.) to ensure consistent service levels.
• Coordinate workplace-related services such as catering, special events, and meetings.
• Collaborate with Facilities, IT and onsite Business Units to support new hire onboarding, seating assignments/hoteling, and office moves.

Compensation:

Expected Annual Base Salary $70,000-$80,000

Actual base salary will be determined by a wide range of factors including but not limited to role, function, level, experience, qualifications and geographic location. In addition to a competitive base salary, this position may be eligible for a discretionary annual bonus based upon factors such as individual impact, team and firm performance. Bain Capital offers a competitive benefits package designed to support employees’ health, financial security, family needs, and overall well-being.

Bain Capital is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.