Regional Operations Leader - #262710

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Location Expectation

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and flexibility to work outside the office location for the other days.

• Location can be any branch location within the CBB East Region Footprint (Kentucky, Tennessee, North Carolina, Missouri (not including Kansas City area), Arkansas, Ohio, Indiana)
  
  
  

Travel Requirement: Approximately 25% +

Position Summary

The Regional Operations Leader is responsible for overseeing operational performance across a large, geographically dispersed team supporting Branch and Small Business Operations in the East Region. This role leads a team of Market Operations Leaders and Analysts, partnering closely with a regional executive and their leadership teams, to ensure alignment, efficiency, and compliance across all markets. This leader plays a critical role in driving operational excellence, managing risk, and fostering strong partnerships with internal stakeholders. The role also supports crisis management and audit readiness.

Key Responsibilities

Leadership & Strategy (25%)

• Partner with regional executives to align operational strategies with business goals.
• Drive engagement and align leadership teams and other key stakeholders.
• Promote a culture of collaboration, continuous improvement, and customer-centricity.
  
  
  

Coaching & Performance Management (50%)

• Lead, coach and develop a team of :44 Market Operations professionals supporting branch frontline staff to ensure KPIs and goals are met.
• Mobilize projects across the region while developing bank wide strategies.
• Lead talent management efforts to ensure high-performing teams.
• Foster remote team engagement and effective communication across markets.
  
  
  

Problem Solving & Risk Mitigation (25%)

• Identify and remove operational roadblocks, balancing policy with practical solutions.
• Oversee audit-readiness activities including quarterly audits within branches.
• Coordinate crisis response efforts (e.g., natural disasters) to ensure branch security and continuity.
  
  
  

Required Basic Qualifications

• Bachelor’s or Master’s degree, or equivalent work experience
• 8+ years of banking or relevant experience
• 3+ years of management experience
• Strong understanding of banking regulations (BSA, OFAC, Patriot Act, Fair Lending)
  
  
  

Preferred Skills/Experience

• Proven success in leading geographically dispersed teams
• Experience in strategy development and execution
• Strong executive presence and influencing skills
• Excellent communication and storytelling abilities
• Agile mindset with a focus on continuous improvement
• Ability to manage enterprise-wide projects and drive change leadership
  
  
  

What Makes This Role Exciting

• Opportunity to lead through transformation and innovation
• High-impact role with visibility across regional and national teams
• Ability to shape operational strategy and influence business outcomes
• Dynamic environment requiring forward-thinking and adaptability
  
  
  

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
  
  
  

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $143,905.00 - $169,300.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.