Regional Service Manager - #260312

What To Expect
As a Tesla Regional Service Manager, you will lead our service teams by fostering team development, overseeing day-to-day operations, and ensuring Tesla Service is well-prepared to exceed customer expectations. We are seeking a leader determined to revolutionize the service experience at Tesla and be part of an unprecedented chapter in automotive history. In this dynamic role, you will drive critical regional business programs, tackle complex challenges, and establish ambitious targets in alignment with Tesla's strategic vision. This role reports directly to our Director of Sales and Service. Given our rapid growth, your role will entail setting and achieving challenging objectives to transform automotive transportation. This opportunity empowers you to think innovatively and deliver exceptional results.

What You'll Do

Achieve monthly and quarterly goals, ensuring excellence in customer service, team management, operations, and financial performance

Exceed customer expectations by actively engaging with existing and new customers, monitoring service trends, and implementing continuous improvements

Reinforce a culture of leadership and team excellence: training standards, career pathing, succession planning, talent acquisition and employee retention

Drive operational excellence by understanding and improving all aspects of service center performance and championing safety and efficiency

Manage finances, understand business metrics, and lead daily operations to achieve specific goals in quality, productivity, cost, and revenue

Act in the best interest of Tesla, demonstrating sound judgment, passion for the mission, and fostering a customer-focused culture

Develop technical acumen, acquire knowledge of all Tesla products, service systems, processes, and procedures

What You'll Bring

Bachelor’s degree or equivalent professional experience

Ability to travel up to 75%

Prior leadership experience in a service-focused industry; automotive expertise is not required

Experience leading teams of 100+ across large geography, preferred

Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities

Experience running complex processes using Lean or other techniques

Valid driver's license required

Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

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