Remote Customer Service Manager - #306892
RG&T Solutions
Date: 7 hours ago
City: Madison, WI
Contract type: Full time
We are seeking a dedicated Remote Customer Service Manager to oversee our Iowa/Midwest Territory operations from our Madison, Wisconsin location. In this role, you will lead a team of customer service representatives, ensuring exceptional service delivery and client satisfaction across the region.
Your key responsibilities include developing and implementing customer service policies, monitoring team performance, providing coaching and training, and resolving escalated issues promptly. You will collaborate with cross-functional teams to improve processes and enhance customer experience.
The ideal candidate possesses strong leadership, communication, and problem-solving skills, with the ability to motivate and manage a remote team effectively. Attention to detail, organizational skills, and proficiency with CRM tools are essential.
Benefits include flexible work arrangements, competitive salary, health insurance, retirement plans, ongoing professional development, and a supportive team environment. Join us to make a meaningful impact on customer satisfaction while advancing your management career in a dynamic, remote setting.
Your key responsibilities include developing and implementing customer service policies, monitoring team performance, providing coaching and training, and resolving escalated issues promptly. You will collaborate with cross-functional teams to improve processes and enhance customer experience.
The ideal candidate possesses strong leadership, communication, and problem-solving skills, with the ability to motivate and manage a remote team effectively. Attention to detail, organizational skills, and proficiency with CRM tools are essential.
Benefits include flexible work arrangements, competitive salary, health insurance, retirement plans, ongoing professional development, and a supportive team environment. Join us to make a meaningful impact on customer satisfaction while advancing your management career in a dynamic, remote setting.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Project Manager (Remote- Canada)
Octave,
Madison, WI
2 weeks ago
Job Location (Short): Madison, United States Workplace Type: Remote Req Id: 3056 Responsibilities Octave project managers lead large-scale software implementations within our North America Public Safety division. The PM is responsible for overseeing all aspects of project implementation, communication, customer relationship success, and maintaining delivery on time, on budget, and within scope. The Octave PM is the gatekeeper to a...
SUD Counselor - Residential
ARC Community Services,
Madison, WI
$50,000
-
$62,400
per year
2 weeks ago
Description SUD Counselor Shape Futures. Empower Women. Build Stronger Communities. Are you ready to lead with purpose and transform lives? Imagine guiding women toward hope, healing, and a brighter tomorrow. This is your chance to create a safe, structured, and compassionate space where justice-involved women can reclaim their stories and begin anew. We are seeking a visionary SUD Counselor to...
Vice President, Transformation
Trans Ova,
Madison, WI
3 weeks ago
Job Description The Vice President, Transformation is accountable for driving execution of URUS’ highest-priority enterprise initiatives, including delivery of the URUS 2030 strategy and successful M&A integrations. This role is responsible for ensuring strategy translates into measurable business results. Reporting to the Chief Integration Officer, the VP serves as the central leader for enterprise execution, setting clear standards for how...
