Sales Operations Specialist - #178958

6.0Quest Medical, Inc. is a US based manufacturer that develops and manufactures sterile medical devices for a variety of medical markets. Those markets include cardiac surgery, ophthalmic surgery, oncology, IV fluid, and anesthesia delivery. Our company culture is very diverse and the average tenure for our employee population is 7 years. If you are looking for a stable and successful company where your voice will be heard, Quest is the place to be.

Summary: The Sales Operations Specialist plays a pivotal role in driving the sales process forward. This includes managing databases, enhancing customer experiences, generating leads, and offering administrative assistance. In this position, you will serve as a key facilitator and a direct contributor, working diligently to meet the company’s sales targets and objectives.

General Duties and Responsibilities:

• Sales Support: Provide comprehensive support to the sales and clinical team, including support order processing, quote preparation, Hospital Credentialing and product information requests.
• Participation in Collaboration: Actively participates in interdepartmental cooperation as necessary within the organization, which may involve attending PIT Meetings and company operational meetings, among other activities.
• Sales Analytics: Analyze sales data to identify trends and opportunities, helping the sales team make informed decisions.
• Process Improvement: Continuously evaluate and improve sales processes and workflows to enhance efficiency and customer experience.
• Customer Relations: Interact with customers to address inquiries, resolve issues, and ensure a positive buying experience.
• Inventory Management: Collaborate with supply chain and production teams to manage inventory levels, ensuring product availability.
• Reporting: Generate and present reports on sales performance, market trends, and key performance indicators.
• Training: Assist in the training and onboarding of new sales team members, providing guidance on sales tools and processes.
• Tradeshow Administration: Encompassing tasks such as strategizing and preparation, booth assembly and disassembly, logistical and operational coordination, adherence to regulations, and budget oversight, among others.

Qualifications:

• Internally motivated- strong desire to exceed expectations.
• Must have excellent communication, interpersonal and presentation skills and be detail oriented.
• Strong problem solving, time management, organizational, verbal and written skills.
• Work well as a collaborative team member and independently.
• Positive attitude, strong work ethic, confident, energetic and creative.
• Ability to adapt to change and prioritize several activities simultaneously under tight deadlines.
• Intermediate Excel, PowerPoint, Work and Outlook experience.
• CRM and database experience preferred.
• Bachelor’s degree or equivalent experience.