Seasonal Bilingual Customer Advocate - #134891

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Safelite

The role of a Customer Advocate is to create a positive first impression with our customers at Safelite. This organized and enthusiastic professional handles administrative tasks like managing schedules, work orders, and invoicing. They also greet customers in person and assist with answering phone calls and emails, ensuring that every interaction leaves a lasting impact.

What You'll Receive

• A competitive weekly base pay starting at $18.00/hour.

• A Monday to Saturday schedule, with a rotating day off during the week.

• Full-time hours from 8:00am to 5:00pm, averaging 38 to 40 hours per week.

• A 90-day position, with an evaluation after the initial 90 days to potentially extend the seasonal position.

• A comprehensive benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, customized medical coverage plans, and a commitment to work/life balance through paid time off (PTO) programs, company holidays, and paid volunteer days.

• Up to $5,250 in tuition reimbursement per year.

• Paid training and access to all the tools and resources needed for success.

• Explore our health, wealth, and life offerings at www.safelitebenefits.com.

What You'll Do

• Welcome customers to the shop and efficiently address any concerns or issues, always finding creative solutions.

• Handle incoming calls, emails, and faxes related to service issues, pricing, warranties, dispatch, repairs, and more.

• Ensure smooth operations by confirming and completing work order information, including insurance verification, additional parts, and missing details.

• Efficiently manage administrative tasks such as buyouts, invoices, work orders, credit memos, and dealer part orders.

• Review orders from the national contact center and coordinate with special accounts.

• Perform any other assigned duties.

What You'll Need

• High School Diploma/GED/Equivalent required.

• 1-3 years of experience in telephone operations or business administration.

• Ability to deliver world-class customer service in a fast-paced environment.

• Professional appearance and willingness to wear personal protective equipment.

• Ability to travel up to 10%.

#LI-RECRUITERTAG

This job description does not cover every aspect of the role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA, and other applicable laws and regulations. The physical and mental demands mentioned are not job qualification standards but are illustrated to help employers, employees, and applicants identify tasks where reasonable accommodations may be necessary for individuals with disabilities covered by ADA. Additional qualifications may be required to comply with local laws, regulations, and Safelite Group, Inc. policies and practices.

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