Senior Client Service Manager - Employee Benefits - #258329

The Opportunity:

The Senior Client Service Manager is responsible for supporting and collaborating with Client Executives and Service Leader regarding client employee communication initiatives, client presentations and deliverables, carrier implementations, compliance, and new client onboarding.

In This Role You Will Execute On:

• Support the execution of the client written service timeline and blueprint created by Client Executive.
• Collaborate and facilitate with Engagement and Health Strategies team on communication materials geared toward educating employees about their benefit or wellness program.
• Collaborate with Compliance team and facilitate education of new compliance mandates to clients.
• Document and report on employer/employee issues in Benefit Point - eligibility, billing, claims, EOBs, trends, etc.
• Work with Marketing team/Client Executive to coordinate renewals, RFPs, and marketing additional lines of coverage. Learn and know data analytics and BST.
• Attend and strategize won Client Engagement Strategy meetings.
• Manage carrier issues on implementation, plan set up, file feeds, etc.
• Support Client Executive with client data accuracy and auditing of Benefit Point.
• Support Client Executive with data gathering and new client onboarding.
• Initial review of proposals, communications, and client plan documents to include SBC, SPD, certificates, Schedule A/Form 5500, contracts, carrier renewal/implementation paperwork.
• Initial/Draft completion of carrier renewal/implementation paperwork.
• Create client and member education materials and presentations. As well as renewal presentations.
• Conduct renewal meetings.
• Work with marketing team to understand analytics and help the Client Executive formulate/strategize around plan performance.
• Must have knowledge of the self-funded space including reference-based pricing. Be willing and able to speak with clients/members about the plan and walk them through any billing/provider issues related to reference-based pricing.
  
  

In This Role You Will Need:

• Excellent communication skills, including listening, speaking and writing
• 5-7 years experience in an account management role
• Demonstrate problem-solving abilities, including research capabilities.
• Fluency in Mandarin preferred, not required.
• Intelligence: learns quickly, demonstrates ability to quickly and proficiently understand and absorb new information.
• Ability to organize, plan and prioritize with effective results.
• Proficient in Word, Excel, PowerPoint, and Outlook
• Team Player
• Open to constructive feedback and ideas.
• Efficiency: ability to produce significant output with minimal wasted effort.
  
  

Why Hylant?

A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with over 20 offices in eight states. And since the founding of our family-owned business over 85 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We’re more than an insurance brokerage firm and you’re more than a client, employee or neighbor. You’re family. And that’s just the way we treat you.

Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.