Senior Director, Operations & Facilities - #308747

SR. DIRECTOR, OPERATIONS & FACILITIES

Full-Time, Staten Island, New York

WHO WE ARE

Snug Harbor is an expansive culture park on Staten Island where arts, nature, education, and history converge to offer dynamic programming, events, and festivals to our diverse community. Located less than 1.5 miles from the Staten Island Ferry and easily accessible by public transportation, Snug Harbor welcomes nearly 500,000 visitors each year. Visitors can explore multiple museums, performances, festivals, a farm, and 83 acres of gardens, parkland, woodland, and wetlands.

Founded in 1976 as a nonprofit organization, Snug Harbor is one of the largest adaptive reuse projects in America, transforming a 19th-century charitable rest home for sailors into a vibrant hub of contemporary culture and community connection. Today, Snug Harbor’s mission is dedicated to creating a vibrant culture park in Staten Island offering arts, nature, history, education and events for all.

THE POSITION

Snug Harbor seeks a seasoned facilities leader to oversee campus-wide operations, maintenance, and strategic planning for buildings, grounds, and infrastructure. Reporting to the Sr. Director, Campus Administration, this senior staff role manages daily facilities services including HVAC, facilities maintainers, housekeeping, and security teams, preventive maintenance programs, as well as serving as the organizational lead for occupational health & safety and emergency response. The Sr. Director drives capital projects—including City-managed initiatives and grant-funded improvements—ensuring compliance, budget control, and alignment with Snug Harbor’s long-term master plan. Additional responsibilities include risk management, regulatory compliance, and fostering a safe, efficient environment for visitors and staff. The position also emphasizes team development, succession planning, and collaboration across departments to support organizational goals and enhance the visitor experience.

RESPONSIBILITIES:

·        Provide day-to-day oversight and support to maintenance and engineering teams; actively assist with tasks and projects as needed.

·        Supervise and support the housekeeping team, participating in daily operations when required.

·        Oversee daily management of building operations, including preventative maintenance scheduling and tracking procedures, repairs of all infrastructure elements, including HVAC, electrical, plumbing, carpentry, small motor and vehicle repair, elevators, fire/life safety systems and campus-wide heating and cooling systems.

·        Manage the facilities work order system, ensuring complete digital record-keeping and accessible status updates; prioritize work requests for Facilities, HVAC, Security, and Housekeeping teams.

·        Act as the main point of contact for emergency maintenance issues and campus-wide operational problems. Direct maintenance staff and third party contractors to resolve issues in a timely and efficient manner, with attention to budget compliance. 

·        Oversee facilities and operations team vehicles including ensuring regular maintenance, repairs, inspections, and registrations.

·        Create requests for proposals and bid leveling for maintenance contractors and projects.

·        Serve as primary contact for resolving building violations and ensuring compliance.

·        Develop, implement, and oversee a comprehensive preventive maintenance program.

·        Oversee activities of outside contractors and service providers engaged in operational, capital improvement, and maintenance support functions.

·        Represent Snug Harbor in City-managed capital projects; lead planning initiatives and serve as project manager for state and privately funded capital projects.

·        Prepare contracts, bid packages, and RFPs for services, supplies, and equipment.

·        Manage design and construction budgets and contracts; monitor field conditions directly or through staff to ensure compliance with industry standards.

·        Propose projects for future grant proposals to improve site safety, accessibility, and visitor experience; support Development staff in drafting scopes of work and capital funding procedures.

·        Support CEO and CFOO with risk assessment and loss prevention; participate in insurance-related site inspections and implement recommendations.

·        Maintain complete compliance records for local, state, and federal regulations (fire safety, electrical, elevators, cooling towers, and building systems).

·        Manage special projects and initiatives, including Health & Safety Committee and Emergency Preparedness workgroup.

·        Maintain safety programs (hazard assessments, PPE, lockout/tagout, ergonomics).

·        Manage risk register, root-cause analyses, and corrective actions.

·        Develop and drill Emergency Operations Plans.

·        Oversee 24/7 security operations teams, patrol assignments, access control systems, and incident response.

·        Maintain and upgrade security technologies (CCTV, radios, access systems).

·        Implement emergency protocols, drills, and ICS/NIMS procedures.

·        Coordinate with law enforcement and public agencies.

·        Promote visitor- and tenant-focused service standards and feedback loops.

·        Communicate campus conditions, disruptions, and emergency updates.

·        Present operational and risk updates to leadership and board committees.

·        Recruit, train, appraise, and develop staff and volunteers; maintain a climate that attracts and retains top talent.

·        Ensure effective management within Facilities Services teams, including succession planning.

·        Conduct staff evaluations, training, and mentoring programs.

·        Communicate current events and projects to Facilities and Operations staff.

·        Empower staff and volunteers by transmitting organizational values, clarifying roles, providing resources, and fostering collaboration and learning.

·        Model behavior, coach for success, and facilitate conflict resolution.

·        Provide Development Department with impact data related to facilities improvements; collaborate on grants and funder reports; assist in securing donations and funding for programs.

REQUIREMENTS:

·        Bachelor’s degree or equivalent education or certificate(s) or combination of education and demonstrated experience in Facilities Management, MEP, HVAC, Engineering, Construction Management, Architecture or related field

·        Ability to read construction drawings, plans and specifications

·        Knowledge of building systems: mechanical, electrical, plumbing, HVAC, fire safety and control systems

• Experience in establishing budgets and proposals, preparing schedules and monitoring adherence to terms
• Proficiency with Microsoft Word, Excel and PowerPoint
• Experience in managing staff with diverse skills. The ideal candidate will possess strong management and coordination skills especially in these areas:
• Ability to develop, mentor and drive staff to achieve at the highest levels
• Ability to gain cooperation and influence colleagues across the organization
• Ability to communicate clearly and concisely, both orally and in writing and for different audiences
• Ability to work under pressure and balance field and office duties
• Ability to interact and manage unionized staff in accordance with collective bargaining agreement
• Experience managing unionized staff is a plus
• Experience (and a passion for!) historic preservation, parks and public space operations and maintenance preferred
• Applicable OSHA Certifications preferred

·        Candidates should be comfortable working in a small, fast-paced and flexible office environment

SALARY, SCHEDULE AND BENEFITS

This position is classified as a salaried, exempt position typically working a Monday – Friday schedule, but schedule may flex depending on the needs and activities of the campus. Salary range is $88K-$98K, commensurate with experience. Snug Harbor offers a generous vacation/holiday schedule and participation in the Cultural Institutions Retirement System pension plan.

TO APPLY

We thank all applicants for their interest. Only those selected for an interview will be contacted.

Snug Harbor celebrates and commits to fostering diversity, equity and inclusion. We value and seek the strengths of human variety across communities, in programming, with staff, the Board of Directors, volunteers, artists and visitors. Snug Harbor strives to build a culture of diversity of voice and representation, authentically inclusive spaces and equity for all.

Snug Harbor is an Equal Opportunity Employer, committed to the treatment of all employees and applicants for employment without unlawful discrimination as to race, creed, color, national origin, sex, age, disability, marital status, sexual orientation or citizenship status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.

 For more information on SHCC please visit, www.snug-harbor.org