Senior Dispatcher - Fayetteville - #308769

Location: Raleigh, NC

Training Location: Fayetteville Office (4514 Bragg Blvd, Fayetteville, NC)

Position Overview

At Blanton’s Air, Plumbing & Electric, dispatch is more than moving calls on a board, it’s about driving momentum, maximizing technician success, creating WOW customer experiences, and helping the company win every day.

We are seeking a highly organized, proactive, and performance-driven Senior Dispatcher to join our growing team. This role serves as a critical link between our field technicians and office operations, ensuring the right technician is assigned to the right call at the right time.

The ideal candidate thrives in a fast-paced environment, excels at problem-solving, communicates effectively under pressure, and takes ownership of operational results. You will play a direct role in supporting revenue growth, technician productivity, customer satisfaction, and overall operational efficiency.

If you enjoy real-time decision-making, team coordination, and creating exceptional customer experiences, we want to hear from you.

What we offer

• Competitive Pay – Up to $20/hour
• Opportunity to earn up to an additional $45,000 annually through performance incentives
  
  

Benefits For Full-Time Employees

• Competitive Compensation Package
• Medical & Life Insurance (including family coverage options)
• Company-Paid Dental & Vision Coverage for Employees and Their Families
• Additional Voluntary Benefits Available
• 401(k) Retirement Plan
• Immediate PTO Accrual – 3 Weeks Annually
• Immediate Holiday Eligibility
• Career Advancement and Leadership Development Opportunities
  
  

Our Core Values

• Can Do
• Always Growing
• Be Kind
• Always Do the Right Thing
• Deliver WOW
  
  

Why Blanton’s?

Culture & Stability

• Family-owned and operated since 1951, with more than 75 years of service excellence.
• Growth & Development
• We invest heavily in leadership development, coaching, Nexstar training, and career growth opportunities.
  
  

Winning Environment

• Join a fast-paced, team-oriented culture built around accountability, development, and results.
  
  

Community Impact

• Proud supporters of local and national causes, with a special focus on veterans.
  
  

Reputation

• Thousands of 5-star reviews across HVAC, Plumbing, and Electrical services throughout North Carolina.
  
  

Key Responsibilities

• Manage a live dispatch board with urgency, accuracy, and efficiency
• Prioritize and route calls based on technician skillset, geography, customer needs, and business priorities
• Ensure proper technician-to-call assignments across all trades
• Conduct same-day reviews of $0 calls and identify coaching opportunities
• Facilitate daily dispatch huddles that promote accountability and engagement
• Support operational KPIs through accurate reporting and board management
• Foster a positive, high-energy environment for field and office teams
  
  

Success in This Role Looks Like

• High first-call completion rates
• Reduced drive times and dispatch variance
• Strong technician utilization and productivity
• Increased Hot Hands opportunities
• Consistent completion of $0 call reviews
• Strong customer satisfaction and online review performance
• Reduced escalations and smoother daily operations
• A focused, engaged, and productive trade team
  
  

What We’re Looking For

Required Qualifications

• Proven dispatching, scheduling, logistics, coordination, or operations experience in a fast-paced environment
• Strong organizational and multitasking skills
• Excellent communication and problem-solving abilities
• Natural leadership skills with the ability to coach, direct, and build trust with technicians
• Strong sense of accountability and ownership
  
  

Preferred Qualifications

• Experience with ServiceTitan or similar field service management software
• Experience in HVAC, Plumbing, Electrical, or Home Services industries
• Familiarity with Nexstar or similar service systems
• Strong coaching, conflict resolution, and team development skills
• Ability to thrive in a goal-oriented, high-accountability environment
  
  

Apply Today

If you're ready to take ownership, lead from the front, and help drive operational excellence at one of North Carolina’s fastest-growing home service companies, we encourage you to apply today.

Please submit your resume along with a brief statement outlining your interest in the position.

Blanton's Air, Plumbing & Electric

Delivering WOW Since 1951 — Celebrating 75 Years of Service