Senior Program Manager-MYDAY - #248753

Job Description

Job Title: Senior Program Manager - Day Program

Department: Day Program Reports To: Regional Director of Day Services FLSA: Exempt

Summary

The Senior Program Manager coordinates support for individuals attending the day service program. This role involves managing multiple caseloads, monitoring program quality, maintaining fiscal responsibility, and ensuring compliance with funding sources and accreditation standards. A key priority of this role is the growth and development of programs, including evaluating current offerings, creating innovative solutions, and expanding services to meet individuals' evolving needs. The Senior Program Manager is also vital in fostering a collaborative environment and building solid relationships with stakeholders to enhance program offerings and support services.

Basic Functions And General Responsibilities

QUALITY – Ensure Exceptional Quality

• Design, implement, coordinate, supervise, and evaluate programs for all assigned individuals supported by the Life Unlimited My Day Program.
• Develop ISP goals promptly based on input from the individual supported, My Day team members, family, other staff, and personal observations.
• Facilitate the Individual Support Plan (ISP) meeting with the Support Coordinator according to the desires of the individual supported and guardian, when applicable.
• Provide support staff with sufficient information, training, and resources for delegated tasks, including RN oversight, external resources, and plan information.
• Submit required forms and summaries and monitor program entries in Therap to ensure accuracy and completeness, including event reports and monthly summaries to analyze ISP outcome data.
• Participate in ongoing group and individualized support staff training, evaluation, and development.
• Follow and maintain familiarity with Life Unlimited policies and procedures.
• Enhance public relations for Life Unlimited by representing the agency at community meetings, conferences, and other agency meetings as needed.
• Relate effectively with co-workers and guardians, giving and receiving feedback positively.
• Safeguard confidentiality, privacy, dignity, safety, health, and the civil rights of individuals supported and co-workers through education, monitoring, and evaluation.
• Communicate clearly in verbal and written forms.
• Show initiative and creativity in problem-solving.
• Carry a phone to respond to program situations during work hours and emergencies after hours.
• Participate in on-call rotation for morning staffing support.
• Efficiently use computers or mobile devices to input, access, modify, or output information, including quickly accessing, storing, and retrieving data.
• Perform other duties as assigned.
  
  

GROWTH & INNOVATION – Lead Program Growth and Efficiency

• Evaluate strategies, objectives, and measures for program growth.
• Meet strategic planning goals, objectives, and outcome measures.
• Coordinate program applications, tours, waitlists, and funding with Service Coordinators and Intake Managers.
• Enhance program offerings and support services through collaboration with families, caregivers, community partners, and other stakeholders.
  
  

FINANCIAL SUCCESS – Ensure Financial Success According to Budget and Strategic Plan

• Ensure timely and accurate billing with supporting documentation.
• Address attendance issues to maintain program efficiency.
• Develop and propose annual budgets in collaboration with senior leadership.
• Conduct monthly financial audits for multiple locations.
• Ensure proper documentation and submission of purchase receipts to the Finance department.
• Oversee site expenditures and required paperwork.
• Implement innovative efficiency measures in collaboration with senior leadership.
  
  

TEAM BUILDER – Ensure Adequate Staffing and Training

• Anticipate staffing needs and work with HR to develop strategies for reducing turnover.
• Ensure correct hiring processes and personnel policies are followed.
• Hold staff accountable for their roles and responsibilities.
• Support team members in crises.
• Ensure staff meet training requirements.
• Complete corrective action documents and involve HR as necessary.
• Ensure all DSPs receive goals and performance reviews.
• Provide strategic direction and leadership, promoting a culture of excellence and person-centered care.
  
  

COMMUNICATION – Foster strong communication within and between all programs and the overall organization

• Maintain professional interactions with staff and stakeholders to promote high-quality care.
• Lead regular team meetings to discuss program issues, progress, and training needs.
• Collaborate with other program managers to ensure program continuity and quality standards.
• Maintain open communication with individuals, families/guardians, healthcare providers, and regulatory agencies.
• Participate in organizational meetings and committees as assigned.
• Establish and maintain relationships with stakeholders, seeking regular feedback for quality improvement.
  
  

WORKING CONDITIONS

Office environment with potential noise from supported individuals, appliances, and telephones. Possible exposure to bloodborne pathogens and infectious diseases.

Qualifications

• Bachelor’s Degree in a related field or eight years of related experience.
• Minimum of three years of supervisory experience with individuals with developmental disabilities.
• Obtain and maintain required training and certification in areas such as Abuse/Neglect, CPR, First Aid, Level I Medication Administration, and Positive Behavior Supports.
• Minimum of one year of supervisory experience with individuals with developmental disabilities.
• Ability to develop, implement, and evaluate treatment plans.
• Must be at least 18 years of age.
• Must have a reliable personal vehicle for transporting clients.
• Obtain a Class E driver’s license during new hire orientation and carry minimum coverage applicable by law for auto insurance.
• Must receive a seasonal flu vaccination.
  
  

Equal Opportunity Employer