Senior Services Lead - #256218
Catholic Charities Serving Central Washington
Date: 2 days ago
City: Yakima, WA
Contract type: Full time
Job Details
Job Location
Yakima, WA
Secondary Job Location(s)
Richland, WA
Position Type
Full Time
Education Level
High School
Salary Range
$30.00 - $36.00 Hourly
Travel Percentage
Road Warrior
Description
Position Summary:
Senior Services Lead is responsible for providing supervision of the Senior Service direct staff and providing the delivery of one or more of Catholic Charities Senior Programs which includes Volunteer Services, Senior Companion, and RSVP in a designated service area within Central Washington. The position is responsible for the Senior Service team providing client intake assessments, identifying client needs for service, inputting client information in the database, connecting trained volunteers with clients, and other deliverables to meet contract and grant requirements. As a Lead, this position will work collaboratively with the Grants and Data Specialist, Volunteer Recruitment Specialist, and lead the Senior Service team.
Responsibilities
Provide supervision and program oversight of the direct service team for Senior Services
Provide individual and team supervision to Senior Service Specialists and Community Outreach Assessor and maintain supervision records
Provide onboarding and professional volunteer management training to direct service staff
Conduct Annual Employee Evaluations of designated positions
Facilitate Senior Services team meetings in collaboration with the Associate Director of Volunteer Services
Establish team and individual productivity goals with employees
Monitor performance and goal attainment
Deliver quality direct services within one or more Senior Service Program
Complete client intakes and conduct in-home client assessments as appropriate to ensure client meets priority population for services within the designated program
Respond to service requests from clients, relatives, agencies or community members in a timely manner to match volunteers with service requests
Assist with group projects on-site in collaboration with Community Needs Assessor as needed
Ensure volunteers accurately complete log for hours of services and mileage
Maintain confidentiality according to program and professional standards
Maintain continued quality improvement to increase service delivery and ensure client needs are met
Maintain consistent community involvement with community agencies, parishes and other partners
Develop and maintain good working relationships with local senior services programs
Establish relationships with community organizations that are sources of client referrals
Collaborate with Volunteer Recruitment Specialist for local presentations at parishes, businesses, or resource fairs to increase public awareness of services available
Collaborate with Volunteer Recruitment Specialist for volunteer appreciation activities within the local designated service area
Complete documentation and data collection on all services provided
Maintain accurate and appropriate records on clients, volunteers, stations, and services provided according to grant and program requirements
Submit personal timesheet, expense requests, and reports in a timely manner
Monitor volunteer/client matches to ensure service was provided as requested
Provide Grant and Data Specialist information on volunteer hours required for billing
Participate in supervision and lead team meetings
Participate in supervision with the Associate Director of Volunteer Services
Participate in and lead Senior Services team meetings
Participate in an annual performance evaluation according to the agency guidelines and set goals for individual and team performance
Perform other duties as assigned
Qualifications
Job Requirements:
The following
Job Location
Yakima, WA
Secondary Job Location(s)
Richland, WA
Position Type
Full Time
Education Level
High School
Salary Range
$30.00 - $36.00 Hourly
Travel Percentage
Road Warrior
Description
Position Summary:
Senior Services Lead is responsible for providing supervision of the Senior Service direct staff and providing the delivery of one or more of Catholic Charities Senior Programs which includes Volunteer Services, Senior Companion, and RSVP in a designated service area within Central Washington. The position is responsible for the Senior Service team providing client intake assessments, identifying client needs for service, inputting client information in the database, connecting trained volunteers with clients, and other deliverables to meet contract and grant requirements. As a Lead, this position will work collaboratively with the Grants and Data Specialist, Volunteer Recruitment Specialist, and lead the Senior Service team.
Responsibilities
Provide supervision and program oversight of the direct service team for Senior Services
Provide individual and team supervision to Senior Service Specialists and Community Outreach Assessor and maintain supervision records
Provide onboarding and professional volunteer management training to direct service staff
Conduct Annual Employee Evaluations of designated positions
Facilitate Senior Services team meetings in collaboration with the Associate Director of Volunteer Services
Establish team and individual productivity goals with employees
Monitor performance and goal attainment
Deliver quality direct services within one or more Senior Service Program
Complete client intakes and conduct in-home client assessments as appropriate to ensure client meets priority population for services within the designated program
Respond to service requests from clients, relatives, agencies or community members in a timely manner to match volunteers with service requests
Assist with group projects on-site in collaboration with Community Needs Assessor as needed
Ensure volunteers accurately complete log for hours of services and mileage
Maintain confidentiality according to program and professional standards
Maintain continued quality improvement to increase service delivery and ensure client needs are met
Maintain consistent community involvement with community agencies, parishes and other partners
Develop and maintain good working relationships with local senior services programs
Establish relationships with community organizations that are sources of client referrals
Collaborate with Volunteer Recruitment Specialist for local presentations at parishes, businesses, or resource fairs to increase public awareness of services available
Collaborate with Volunteer Recruitment Specialist for volunteer appreciation activities within the local designated service area
Complete documentation and data collection on all services provided
Maintain accurate and appropriate records on clients, volunteers, stations, and services provided according to grant and program requirements
Submit personal timesheet, expense requests, and reports in a timely manner
Monitor volunteer/client matches to ensure service was provided as requested
Provide Grant and Data Specialist information on volunteer hours required for billing
Participate in supervision and lead team meetings
Participate in supervision with the Associate Director of Volunteer Services
Participate in and lead Senior Services team meetings
Participate in an annual performance evaluation according to the agency guidelines and set goals for individual and team performance
Perform other duties as assigned
Qualifications
Job Requirements:
The following
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