Senior Specialty Systems Operations Engineers (contract) - #305203

Description

Title:Senior Specialty Systems Operations Engineers

Location: Chandler, AZ

Duration: 18 months

Work Engagement: W2

Work Schedule: Hybrid 3 days in office/2 days remote

Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits

Summary:

Key Responsibilities:

• Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub applications

• Monitor production systems and ensure system stability and uptime

• Analyze and troubleshoot failed mainframe jobs (JCL)

• Perform root cause analysis and support ad hoc job executions

• Partner with Production Control to restart and recover failed jobs

• Respond to business user requests and application team needs

• Maintain and update incident tracking (ServiceNow, JIRA, Confluence)

• Monitor and respond to application group mailboxes

• Document incidents, resolutions, and create JIRA stories for follow-up

Key Requirements:

• Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.

• Strong experience in Mainframe Production Support (application support required)
  Technologies/tools:

• JCL, COBOL, CICS, DB2, CA7, IDCAMS, Mainview
  File tools: File Manager, File Analyzer, EZTRIEV

• Experience with ticketing and documentation tools (ServiceNow, JIRA, Confluence or similar)

• Ability to work in a high-volume, production-critical environment