Service Delivery Manager - #247863
Aversan Inc.
Date: 2 weeks ago
City: Overland Park, KS
Contract type: Full time
Aversan Inc. (www.aversan.com) is a trusted multi-service engineering and electronics manufacturing company. Aversan delivers leading-edge and reliable safety-critical electronics and software systems to the aerospace, defence, and space industries.
We are currently seeking a qualified Service Delivery Manager. The role will be responsible for managing and maintaining the Audio Visual and TEAMS platform.
Location: Overland Park, KS
Job Type: On-site
Responsibilities
We are currently seeking a qualified Service Delivery Manager. The role will be responsible for managing and maintaining the Audio Visual and TEAMS platform.
Location: Overland Park, KS
Job Type: On-site
Responsibilities
- Managing and configuring hardware associated with audio visual systems and Microsoft Teams.
- Providing technical support and troubleshooting for hardware and TEAMS related issues.
- Monitoring TEAMS environment, performance and usage to identify and resolve issues.
- Develop and deliver training sessions for end-users.
- Staying updated with the latest features and updates in Microsoft TEAMS and associated hardware.
- Providing support for Audio Visual and video conferencing technologies, including Yealink, NEAT and LogiTech components.
- Investigating and proposing upgrades and improvements to enhance user experience.
- Collaborating with IT teams to evaluate and implement upgrades to AV platforms.
- Providing technical support and troubleshooting for other Audio Visual and Digital Signage hardware and software.
- Testing and troubleshooting issues with network and communication team.
- Establish and maintain strong working relationships with internal clients throughout the organization.
- Work with various D & IT teams to ensure a high-quality, end-to-end user experience.
- Provide oversite for the procurement, delivery, and set-up of Audio Visual and TEAMS equipment for new offices and project sites.
- Act as point of escalation for IT requests and incidents related to Audio Visual and TEAMS environments.
- Bachelor's degree Customer service focus, strong communication and organizational skills
- Experience with Microsoft Office suite of tools, Service Now, SharePoint, PC hardware connectivity and basic IT troubleshooting
- Must be able to work both independently or with a group
- Be able to lift up to 50 pounds, sit and stand for extended periods.
- Familiarity with Service Now a plus
- ATEM SDI extreme ISO, PTZ optics experience a plus
- Must have OSHA 10 hour within 6 months of employment
- Local travel in the metro area will be required
- Regional travel within the US may occasionally be required.
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