Supervisor (Midland or Odessa) - #262992

Who We Are

Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 3600 N Garfield, Midland or 2626 JBS Pkwy, Odessa, Texas.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

Who You Are

The Supervisor I plays a critical leadership role in overseeing workforce operations across one or more workforce offices and Board areas. This position ensures staff alignment with agency goals, drives consistent and high-quality service delivery, and strengthens partnerships with local stakeholders. As a front-line leader, the ES Supervisor supports field operations, supervises staff, and fosters collaboration across diverse geographic locations.

What You Will Do

The Supervisor I provides daily operational oversight of staff across multiple career offices and/or Board areas. This role ensures workforce activities are conducted in compliance with Wagner-Peyser requirements and organizational policies, while maintaining a high-performing, customer-focused team. Performs routine (journey-level) administrative and supervisory program work. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

You Will Be Trusted To

• Provide daily oversight of staff in operations across one or more workforce offices and Board areas, ensuring alignment with organizational goals and a high-quality work environment.
• Recruit, hire, and onboard staff, ensuring the right talent is in place to meet operational needs.
• Manage performance through the PPR process, including setting job standards, conducting performance reviews, and ensuring staff meet or exceed expectations.
• Oversee time and leave management, ensuring accuracy and compliance with agency policies.
• Train, coach, and support staff across locations to ensure consistent and compliant service delivery.
• Build and maintain relationships with employers, community leaders, educational institutions, and other workforce partners to support workforce development strategies.
• Supervise and coordinate teams across virtual, remote, and in-person settings, promoting effective collaboration among regional offices and stakeholders.
• Monitor performance metrics, analyze data, and resolve operational challenges to drive continuous improvement.
• Leverage technology to streamline operations and support staff across multiple sites.
• Communicate clearly and professionally, both verbally and in writing, with an emphasis on regional strategies and public presentations.
• Identify and train Complaint System Representatives (CSRs), ensuring proper intake, investigation, and resolution of complaints in accordance with state and federal guidelines.
  
  

You Are a Great Fit With

• Minimum of 3 years of proven management experience, demonstrating a strong track record of leading and supervising teams.
• Minimum of 2 years of experience in project management, including successful planning, implementation, and execution of projects.
• Minimum of 2 years of experience managing budgets or tracking expenditures at the program or department level.
• Demonstrated experience in public speaking and effectively communicating complex information to diverse audiences.
• Proven ability to conduct strategic planning and implement operational improvements.
• A strong understanding of the unique needs of ISAM customers, including:
• Workforce Boards: Collaborating to align staffing and service strategies.
• Career Schools and Colleges: Supporting compliance and oversight functions.
• Foreign Labor Employers: Ensuring adherence to foreign labor certification requirements.
• Employer Services Staff: Leading and guiding staff in delivering Wagner-Peyser services.
  
  

You Qualify With

• Six months of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency.
• Relevant academic credits may be applied toward experience qualifications for this position.
  
  

You Gain

• A Family Friendly Certified Workplace.
• Competitive salary: $4,300.00/month
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Paid time off, including time for vacation, sick and family care leave
• Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.
  
  

Duty involves up to 50% travel within the state of Texas.

Veterans

Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

How To Apply

To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.