SYSTEMS ANALYST I - HOSPITALITY - #254777

The Systems Ana l yst (SA) wi l l support and optimize key Property Management Systems (PMS), with a focus on p l a tforms such as Orac l e Opera C l oud and Agi l ysys L MS . This ro l e is critica l in ensuring system re l ia bi l ity, coordinating sma l l projects, and assisting the IT hospita l ity team with day-to-day operations and p l a nning.

Responsibilities

Key Responsibi l ities inc l ude, but are not l imited to:

• Provide advanced support for PMS applications, focusing on issue resolution, performance optimization, and system availability.
• Monitor, analyze, and review application and system logs to proactively identify issues or areas for improvement.
• Assist with the coordination and delivery of small to mid-size hospitality IT projects, including timelines, testing, and stakeholder communication.
• Collaborate with business users and vendors to gather technical requirements and ensure proper system configuration and integration.
• Maintain up-to-date technical documentation, change records, and standard operating procedures related to PMS environments.
• Support the IT team in maintaining project tracking systems and ensuring key milestones are documented and met.
• Act as a liaison between IT and hotel operations teams to facilitate clear communication and ensure system alignment with operational needs.
• Assist with quality assurance efforts during application upgrades, patches, and configuration changes.
• Participate in an on-call rotation and provide after-hours support when necessary.
  
  
  

Qualifications

• A university degree in Computer Science or Business Administration is required; OR, an equiva l ent combination of education and experience sufficient to successfu l l y perform the essentia l duties of the job.
• On-call rotation requiring a willingness to work evenings, weekends, and holidays, as needed.
• Wi l l ingness to carry the company phone for on-call rotation schedu l e to support end users.
• Wi l l ingness to trave l as deemed necessary by IT Management (nationa l & internationa l ).
• 3-4 years P MS (Opera C l oud and/or Agi l ysys L MS) app l ication and hardware experience, Micros preferred
• 3-4 years of experience in Hospita l ity app l ications preferred
• Basic understanding of project management.
• Ability to travel up to 30% both domestically and internationally
  
  
  

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