Technical Analyst 1 - #307821

Technical Analyst 1

Requisition ID req37148
Working Title Technical Analyst 1
Position Grade 12
Position Summary

Position Summary:

Student Services Information Technology (SSIT) is seeking a Technical Analyst 1 to provide technology support for the Student Union Building, Student Affairs, Student Health & Counseling, Enrollment Management, and Global Education Office. This position supports a diverse technology environment, including Windows and macOS computers, mobile devices, audiovisual systems, enterprise applications, meeting and event technologies, and a variety of cloud and on-premises solutions. The successful candidate will deliver exceptional customer service while providing reliable, responsive technology support and services that enable faculty, staff, student employees, and departments to effectively support the University's mission.

The successful candidate will be creative, adaptable, and enthusiastic about leveraging technology to support and enhance higher education. They will possess exceptional communication and interpersonal skills, a strong understanding of IT support and systems management best practices, and a demonstrated commitment to customer service. The ideal candidate will exercise sound judgment, maintain a high level of professionalism, and consistently adhere to established security, privacy, and data governance practices to protect University information resources. They will be collaborative, customer-focused, committed to continuous improvement, and capable of building trusted relationships while delivering reliable, secure, and high-quality technology services.

See the Position Description for additional information.

Conditions of Employment

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Minimum Qualifications

Bachelor's degree; at least 6 months of progressively responsible experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

Preferred Qualifications

• Experience supporting Windows and macOS operating systems in a managed enterprise or higher education environment.
• Experience supporting endpoint technologies, enterprise applications, and mobile devices using centralized management and administration tools.
• Experience supporting audiovisual, conferencing, livestream, or event technologies, including meeting spaces, presentation systems, or hybrid collaboration environments.
• Demonstrated ability to troubleshoot and resolve a broad range of hardware, software, networking, and peripheral technology issues while delivering exceptional customer service.
Experience working in an environment that requires the protection of sensitive information and adherence to security, privacy, or regulatory requirements, such as FERPA, HIPAA, or similar standards.
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Additional Requirements
Campus Main - Albuquerque, NM
Department IT Campus Outreach & Engagement (362A)
Employment Type Staff
Staff Type Regular - Full-Time
Term End Date
Status Exempt
Pay Monthly: $4,073.34-$4,333.34
Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information
ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid
Background Check Required Yes
For Best Consideration Date 7/20/2026
Eligible for Hiring Incentive
Eligible for Remote Work Yes
Eligible for Remote Work Statement This position is open to hybrid remote work, an arrangement that allows an employee to work on a part-time basis at an alternate location other than a UNM worksite. After a period, the new employee may be eligible for a telecommuting/hybrid remote work arrangement at the discretion of their supervisor, business needs, and successful completion of training
Application Instructions

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Include Resume and Cover Letter. Applications need to include a complete professional work history with dates and hours worked.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.