Technical Support Representative - #308667

Why join Stryker?

Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

Job description

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits.

Locations:

571 Silveron Blvd., Flower Mound, TX

OR

5900 Optical Ct., San Jose, CA

Shift:

Monday – Friday 8:30 AM – 5:00 PM CT

Or

Monday – Friday 7:00 AM – 3:30 PM PT

Summary:

As a member of the Divisional Technical Support team, customers and patients are at the heart of everything we do. our technical support representatives maintain our brand of high-quality technical service.

What You Will Do:

• Answer incoming calls and emails from sales reps, customers, Onsite Specialists, or other Endoscopy employees regarding usage, technical assistance, troubleshooting and set up of Stryker Endoscopy products.
• Open support cases/service request on customer issues, product trending data, and information into computer-based data tracking system(salesforce.com)
• Responsible for compliance with standard written procedure and quality documentation of company policy and documentation of the Technical Support department.
• Take responsibility for the team metrics and focusing on goals set for the team.
• Interact with R&D, Quality, and other engineering departments to stay knowledgeable of the latest product issues.
• Educational product trainings for in-house and sales personnel.
• Support Customer Care teams with technical information.
• Lead/Attend product update and/or development meetings as needed and share information.
• Use Salesforce.com data to create reports for QA, Marketing and R&D, as needed.
• Assist Customer Service, Sales Support, Loaners, Repairs, and other teams with product inquiries

What You Need:

Required:

• High School Diploma or equivalent
• 3+ years of work experience
• Ability to lift, push, pull up to 50 pounds
• Ability to work with and assemble small objects and component parts.
• Must have good visual acuity and demonstrate fine motor skills.
• Ability to reach, push, or pull to accomplish job duties.

Preferred:

• Installation, technical support, industry experience with call center or field service experience
• Clinical knowledge

Pay rate will not be below any applicable local minimum wage rates.

United States of America Pay Ranges:

• US10: $27.00 - $37.05 USD Hourly
• US30: $31.91 - $43.79 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.