Technical Training & Sales Specialist, North America – Bose Luxury (McIntosh & Sonus faber) - #306103

At Bose Corporation, we believe sound is the most powerful force on earth — and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound.

Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation.

Job Description

The Technical Training & Sales Specialist supports technical excellence and partner enablement for Bose Luxury across North America, while playing a key role in operating and elevating the House of Sound experience in New York City.

This role combines regional technical training and system support with hands-on responsibility for maintaining, calibrating, and optimizing House of Sound systems for demonstrations, client experiences, and events.

The position operates with an approximate 50/50 split between House of Sound responsibilities and broader North America regional support.

Acting as both a technical authority and client-facing specialist, the role engages directly with high-net-worth clients, architects, designers, and consultants to support system design, product selection, and project execution. The position plays a critical role in influencing successful sales outcomes while ensuring that all experiences and installations reflect the highest standards of performance and brand excellence.

Roles & Responsibilities

Technical Training & Partner Enablement (North America)

• Design and deliver training across product architecture, system design, installation, and calibration
• Execute training via workshops, certifications, and onboarding programs
• Support capability building across dealers, distributors, and integrators.
  
  

Pre-Sales Technical Support & Client Advisory

• Support system design, product selection, and technical planning
• Engage directly with luxury clients, architects, and consultants
• Translate technical solutions into client-relevant benefits
  
  

House of Sound Operations & Experience Support (NYC)

• Maintain, configure, and optimize all House of Sound systems to ensure flawless readiness
• Support and execute technical aspects of client demonstrations and listening sessions
• Partner with Experience Manager to deliver best-in-class demonstrations
• Support technical setup and performance for events, activations, and VIP experiences
  
  

System Commissioning, Calibration & Performance Optimization

• Lead system setup, calibration, and optimization
• Support flagship installations and demonstration spaces across North America
• Support pop-ups, events, and temporary brand activations
  
  

Post-Sales Technical Support

• Troubleshoot and resolve technical issues
• Support system optimization and upgrades
• Maintain documentation and best practices
  
  

Cross-Functional Collaboration

• Partner with Sales, Marketing, and Experience teams
• Support dealer success and project conversion
• Provide field insights for continuous improvement
  
  

Experience & Skills

• Strong expertise in high-end audio or AV systems
• Experience with system design, installation, and calibration
• Ability to deliver technical training programs
• Strong troubleshooting and communication skills
• Ability to engage confidently with luxury clients and design professionals
• Experience in luxury or custom installation environments preferred
  
  

Key Personal Attributes

• Passion for technical excellence and performance
• Attention to detail and commitment to quality standards
• Strong communication and presentation skills
• Ability to balance hands-on technical work with client-facing responsibilities
• Collaborative mindset across teams
  
  

KPIs & Success Metrics

• Partner Enablement: training and certification impact
• Sales Influence: contribution to project wins
• Installation Quality: system performance consistency
• House of Sound Excellence: readiness, performance, and quality of demonstrations and events
• Technical Support: resolution time and partner satisfaction
  
  

At Bose, you're inspired to be and do your best and are rewarded for your unique talents! Our compensation is thoughtfully tailored to your skills, experience, education, and location, and goes beyond base salary. The hiring range for this position in the primary work location of New York, New York is: $94,800-$130,425.The hiring range for other Bose work locations may vary. In addition to competitive base pay we offer rewards including bonus programs, comprehensive health and welfare benefits, a 401(k) plan, plus exclusive perks designed to support your wellbeing, and a generous employee discount where you can immerse yourself in our products and experiences. We are a proudly independent company—driven by purpose, guided by our values, and united by a belief in the power of sound. As the world leader in audio experiences, we’re creating what’s next—pushing boundaries and delivering transformative sound experiences for people everywhere. Join us and make your next career move a mic-drop. Let’s Make Waves.

‎

Bose is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. The EEOC’s “Know Your Rights: Workplace discrimination is illegal” Poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf. Bose is committed to providing reasonable accommodations to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]. Please include "Application Accommodation Request" in the subject of the email.

‎

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.