Territory Sales Manager - #135325


Date: 5 days ago
City: Grand Rapids, MI
Contract type: Full time


AutoZone's Territory Sales Manager (TSM) maintains strong relationships with current and existing Commercial customers while obtaining new business with shop owners in the designated territory. A TSM exceeds customer's expectation by delivering WOW! Customer Service to all AZ Commercial accounts by Living the Pledge everyday.


  • Grows loyalty and trust with customers
  • Maintains adequate sales numbers, ensuring that Commercial customers are taken care of by Mobile Sales Reps and Commercial Managers are responding to customer complaints
  • Oversees the customer service, sales and general workings of the stores within their territory.
  • Motivates and lead Commercial team to achieve the sales target, as well as, increase the profitability of the company
  • Partners with Operations management to ensure a solid customer experience from sales call, to customer call, to fulfillment
  • Develops market analysis and action plans for commercial accounts
  • Develops, maintains, and revises key customer plans
  • Motivates Commercial AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits.
  • Visits commercial accounts and ensures accounts are serviced and deliveries are made as promised
  • Identifies new opportunities within the market, develops new accounts through face to face and telephone contact with potential customers
  • Ensures all company policies, and loss prevention procedures are followed
  • Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)
  • Complies with safe driving rules and procedures and ensures all Commercial Zoners have approved driver status
  • Properly maintains vehicle(s) and takes the necessary steps to report vehicle maintenance issues.
  • Follows proper accident procedures
  • Provides feedback regarding AutoZoner performance
  • Addresses commercial customer concerns and resolves them with a goal of turning a complaint into a compliment
  • Ensure all stocking programs are stocked each week per policy
  • Ability to work all the hours (of operation) that we are open for business
  • Performs other related duties as required


  • Minimum three years of related experience in outside sales (automotive industry a plus) .
  • Direct or indirect experience managing and leading people.
  • Relentless pursuit of new profitable business and penetration of current accounts
  • Ability to create and execute customer development plans.
  • Ability to analyze sales reports and take appropriate action.
  • Understanding of P&L statement and gross profit.
  • Strong communication, negotiation, organization and leadership skills . Integrity, honesty, passion, drive and the desire for success.
  • Excellent customer service skills
  • Minimum 50% travel w/ some overnight.

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