Traveling Product Field Service Specialist - #179289

Brief Description

Who is Monarch Tractor?

Monarch Tractor has created the world’s first fully electric, driver-optional, smart tractor committed to elevating farming practices to enable clean, efficient, and economically viable solutions for farmers today and in the future. Monarch provides a platform for farmers to make the transition to productive, precise, profitable and sustainable farming practices. As we seek to revolutionize the farming industry and accelerate the future of clean farming, we approach every problem with a farmer-first mentality to create electric, autonomous, and intelligent solutions. Our team is made up of engineers, farmers, and industry experts who have committed themselves to building the future of agriculture. We believe the best solutions always come from collaboration amongst diverse perspectives and backgrounds.

As the Product Field Specialist, you will help develop, support, and maintain our next generation of "smart tractors" and play a key role in enabling further product development. The primary role of this position is to carry out in-field product service and support, feature testing, troubleshoot problems in the field and communication that leads to short-term and long-term fixes to the equipment and customer success. you will support Monarch key customers by demonstrating expertise on product lines. We are looking for a self-motivated professional to drive value proposition into the marketplace from a regional perspective. Come join us as an important part of national, regional, and local training events, Customer resource, be a strong presence at farm shows, Customer Demonstrations and Deployment of tractors. Tasks include conducting test plans, identifying issues, and communicating with customers, product managers and engineers on a regular basis

Responsibilities

• Carry out system- and feature-related hardware, software, and machine vision field tests of mechatronic farm machinery. Provide detailed documentation of testing execution and results.
• Plan, manage and provide value proposition to dealers and customers, including field days, training events, dealer meetings, and customer visits to achieve retail unit and share objectives for assigned products in the assigned territory
• Participate in evaluation of current and future products and give feedback to ensure appropriate customer requirements are being addressed.
• Serve as the marketing product expert resource for assigned product to sales and marketing, with input to the platform, product management, and product development teams and drive the value proposition through training sessions on the assigned territory.
• Assist in development of key marketing training materials for assigned products for effective communication of product value, features and benefits to the respective commercial organization, dealer network, and other specialist's needs.
• Keep track of field inventory of assigned products in the assigned territory through setting and achieving dealer order writing objectives, transfer for retail, and retail actions, to achieve both retail and inventory objectives.
• Provide in-field engineering support, including data collection, field test, troubleshoot, diagnose, resolve and document all aspects of the products
• Provide an interface for Product Management, Autonomy, Digital and Engineering to understand the evolving needs of customers
• Perform hands-on set-up, maintenance, testing and customization in the field per engineering test requirements
• Track and manage recurring issues, from problem identification to resolution
• Suggest design alternatives and support development of new features and tools
• Transport and operate tractors and field test-related equipment as needed
  
  
  

Requirements

• Experience with Agricultural equipment and working with large machinery in the field
• Associate's Degree with at least three (3) years of Agricultural product experience, OR High school diploma with at least five (5) years of Agricultural product experience
• At least two (2) years' of experience of direct customer agriculture equipment support
• Experience troubleshooting and working with complex systems involving software, electronics and mechanical systems
• Excellent verbal and written communication skills
• Strong customer-facing skills & team-oriented mindset
• Bilingual preferred
• Ability to travel 95% - this is a field based position
• Must possess a valid drivers license and pass MVR
  
  
  

Ideal Candidate

• Bachelor's degree or relevant work experience in Engineering, Computer Science, Agricultural or related technical area.
• CDL License
  
  
  

Minimum Physical Requirements

• Push/pull up to 50 lbs
• Lift/carry up to 50 lbs
• Lift bulky objects
• Standing, walking, using hands, talking, hearing, neck rotation, trunk rotation, stair climbing, ladder climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, supine overhead reaching, crawling, bin lift, high steps, fingering/grasping – able to use bolt box.
• Working Conditions may be indoor and/or outdoor. Noise level may be loud at times.
  
  
  

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Monarch Tractor will reasonably accommodate the known disabilities of qualified disabled individuals.

Additional Perks

• Snacks at HQ
• Career Development
• Cell Phone Reimbursements
• Team Building
• And much more!
  
  
  

At Monarch, we cherish and celebrate every individual's difference. We are proud to be an equal opportunity employer and we are committed to equal employment opportunity regardless of race, color, religion, national origin, sex, sexual orientation, age, marital status, gender identity, veteran status, and disability, or another legally protected status.