Underwriting Resolution Specialist - #253513

Overview

Are you passionate about making a real impact in the homebuying journey? At Tri Pointe Solutions, the financial services affiliate of Tri Pointe Homes, we’re redefining what it means to purchase a home. Our dynamic team is driven by innovation, collaboration, and a shared commitment to excellence. We offer a comprehensive suite of services—including mortgage, title, escrow, homeowner’s and title insurance—all integrated under one roof to create a seamless, high-quality lending experience for our borrowers. If you're ready to be part of a forward-thinking company that’s shaping the future of the industry, apply to join our outstanding team.

Tri Pointe Connect, the mortgage affiliate of Tri Pointe Homes, is looking for an experienced individual to join our talented group in Scottsdale, Arizona as a Disclosure Specialist.

Position Summary: The Underwriting Resolution Specialist will work with the Manager, Closing & Post-Closing Operations on files suspended by investors pending potential defect resolution. This can include reviewing files for potential alternative solutions, reviewing documentation supplied and disputing investor suspense items if necessary, or working with an alternative investor to ensure the loan gets sold. This position will also work with the Manager of Underwriting on all Underwriting defects and any additional related tasks.

Responsibilities

• Working with the post-closing specialist, review investor underwriting suspense items against documentation in the file to determine if suspense is valid or if existing documentation can satisfy the condition
• In some cases, identify additional documentation that, if obtained, can also satisfy investor suspense condition and working with customer service specialist, obtain applicable documentation from borrower or other third party as needed
• May be required to re-underwrite documentation within the loan file including assets or income to determine if there are alternative methods for clearing investor suspense items such as potential loan restructuring
• Review documentation to determine acceptability for applicable agency/investor requirements
• Communicate verbally and electronically with internal parties including but not limited to loan processors, loan originators, loan closers, and management as well as external parties including investors, third party consulting firm facilitating post-closing, title companies, closing agents/attorneys, or the builder
• Manage pipeline deadlines to ensure loan suspense items are reviewed, addressed, and cleared in a timely manner in accordance with investor and warehouse requirements
• May be required to work with alternative investors on loan salability to include providing documentation required for clearing the loan to be purchased
• Understand and adhere to all agency and regulatory guidelines
• Attend weekly/monthly departmental and compliance meetings as required
• Assist with identifying trending and issue tracking to help reduce overall investor suspense ratio/timeline to loan purchase
  
  

Qualifications

• High school diploma or equivalent
• Minimum 5-7 years underwriting experience with conventional, additional government (VA, FHA) experience preferred
• MS Office; including Outlook, Word, and Excel
• Encompass LOS experience preferred
• Must pass CAIVRS acceptability
• Position is expected to work in office located in Scottsdale, AZ on a hybrid schedule (3 days in office/2 days remote)
  
  

Skills

• Excellent verbal and written communication skills
• Strong attention to detail
• Strong critical thinking and problem resolution skills
• Outstanding interpersonal and customer service skills
• Ability to multi-task and meet deadlines
• Strong organizational skills
• Ability to operate independently when needed but perform as a team player
• Strong working knowledge of underwriting guidelines, Fannie Mae/Freddie Mac plust FHA/VA as well as investor-specific guidelines as applicable
• Strong regulatory knowledge, including ECOA, HMDA, RESPA, and other applicable federal or state-specific guidelines
• Strong time management skills including the ability to work under fast-paced, sometimes tight deadlines
  
  

Physical Requirements

• May be sedentary for extended periods, up to 4 hours
• Visual acuity for detailed computer work
• Using fine motor skills for tasks requiring precision such as typing
• Hybrid work environment
• After hours/weekend, as needed
  
  

Want to know what it's like working at Tri Pointe Homes? Click here to see what our employees have to say: Great Place to Work Certified Company

Tri Pointe Homes is committed to building a diverse and talented team to help us achieve our goals. Please note that due to operational constraints, we are unable to consider applicants who require visa sponsorship (e.g., H1B, OPT) for this position. This policy applies uniformly to roles where sponsorship cannot be accommodated to ensure consistency and fairness in our hiring process.

At Tri Pointe Homes, we are intentional about fostering an environment where you, and all individuals, are encouraged to be their authentic selves. We embrace individuality and strive to be consciously inclusive of different backgrounds, experiences, and perspectives in every aspect of our business. We believe our company’s strength relies on the diversity of the team and the unique, innovative ideas everyone contributes.

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We are an Equal Opportunity Employer, which means we make employment decisions based on merit and qualifications and are committed to providing equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for an open position or to participate in an interview, please let us know.