Warranty Clerk - #257946

Prime's enviable reputation within the transportation industry is a culmination of more than forty-five years of dedication to a unique corporate culture which seeks the most qualified professionals and routinely rewards them accordingly. Every Prime associate, driving and non-driving alike, is selected for their outstanding ability to perform well beyond typical expectations.

Positive, enterprising and highly-motivated individuals who possess the talent, creativity and drive to excel, routinely succeed once they join the Prime Team. The stated goal of Prime is simply to strive to be the best, not necessarily the biggest. The Prime Team cooperates to exceed customer requirements by providing exceptional customer service.

Prime has been built on the simple, yet significant philosophy that providing the best staff with the best equipment, the best support system and the best training ultimately leads to the best customer service. Prime's continued success is a direct result of a corporate culture that instills and inspires each associate to remain committed to reaching the pinnacle of their inherent potential.

Summary

Organize and review warranty claims made by customers and ensure that payment is made satisfactorily for all aspects involved in warranty by performing the following duties

Essential Duties and Responsibilities include the following

• Check, verify, process, document and file warranty forms.
• Receive, reconcile and record payment summaries from manufacturers.
• Educate shops on warranty process.
• Work with mechanics on proper procedures and guidelines for warranty.
• Negotiates with vendors on policies.
• Keeps track of all claims filed in order to not let them age without payment.
• Investigates overdue, unsettled and short-paid claims.
• Record and process claim information to manufacturer specifications.
• Ensure warranty repairs are carried out to customer satisfaction.
• Good organizational skills and communication skills are necessary.
• Answer phones and resolve concerns.
• Must be able to lift and carry 80lbs; push and pull 80lbs.
  
  
  

QUALIFICATIONS REQUIRED

Any combination of education, training, and experience providing the following knowledge, skills, and abilities.

Knowledge

Basic knowledge of the trucking/transportation industry preferred. Mechanical and parts knowledge is helpful.

Abilities

Strong organizational, computer, and customer service skills required. Accurate typing up to 40 WPM. Multitasking and a flexible schedule required.

Experience, Education, And Training

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Requirements

This position requires long periods of being seated at a desk. Some standing, forward reaching, and grasping; frequent walking, head turning, bending, handling, and side reaching are also required. Candidate must be able to lift and carry 80lbs; push and pull 80lbs.

Steel toed footwear, and safety glasses are required in the shop.

Working Environment

Both indoor and outdoor working environment with exposure to varying weather conditions and chemical odors.

Licensing/Certification

Must have a valid driver’s license with a clean driving record and reliable transportation to and from work.