Warranty & Logistics Agent - #262132

Description

We’re seeking an enthusiastic, detail-oriented professional to manage warranty claims and logistics operations across our company. From coordinating with internal and external teams to ensuring timely, accurate shipments and repairs, you’ll play a key role in delivering excellent customer service and operational efficiency. If you're a self-starter with strong communication skills and a passion for problem-solving, we'd love to have you on board!

Essential Duties And Responsibilities

The essential functions include, but are not limited to the following:

Interdepartmental Coordination

• Provide tracking and reporting updates to relevant SWS departments
  
  

General Responsibilities & Expectations – Warranty (~40%)

• Respond to warranty inquiries via phone and written communication
• Follow manufacturer protocols for initiating and processing warranty claims
• Document all labor and parts costs associated with warranty repairs
• Collaborate with internal and external customers to identify required parts, root cause of failure, and corrective actions
• Accurately record technician notes, parts used, and associated costs upon completion of warranty work
• Return failed parts to manufacturers/vendors per their shipping and documentation requirements
• Submit complete warranty claims for reimbursement within 10 days of repair completion, adhering to vendor guidelines
• Represent and advocate for SWS and its customers during warranty claim negotiations
• Monitor claim status and follow up weekly on outstanding reimbursements beyond 30 days
• Conduct annual reviews of vendor reimbursement rates
  
  

General Responsibilities & Expectations – Logistics (~60%)

• Obtain freight quotes for companywide equipment shipments
• Compare freight carriers to secure the best value and service
• Schedule all freight pickups and deliveries
• Generate and manage purchase orders (POs) and bills of lading (BOLs)
• Track all shipments and provide daily status updates to relevant team members
• Allocate and apply freight charges to related POs, sales orders, and work orders
• Inspect and document equipment upon delivery, noting any damage or deficiencies with photos; coordinate corrective actions with vendors
  
  

Requirements

• Enthusiastic professional with outstanding interpersonal skills
• Highly motivated self-starter who can work independently and as part of a team
• Adaptable to a fast growing, changing environment
• Advanced Communication Skills (verbal & written)
• Excellent planning and organizational skills
• Geographical knowledge and/or map reading skills
• Excellent critical thinking & problem solving and judgment skills
• Attention to detail and high level of accuracy
• Advanced Computer and data entry skills
• Possesses Initiative, Integrity, Adaptability, and is a proven team-oriented collaborator
  
  

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. The employee is occasionally required to lift and/or move up to 30 pounds. The employee is occasionally required to stand for long periods of time; walk; use hands to finger, handle, or feel; balance; bend and reach with hands and arms; use feet to operate foot pedal operation and talk or hear. Occasionally required to climb ladders, sit, stoop, kneel, squat, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

SWS Equipment is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.