Wellness Manager - #259944

Supervisory Responsibilities

• The wellness team comprises full-time and part-time employees of Resort Management team, independent contractors, and vendors.
• Help recruit, select, train, supervise, schedule, and manage a team of wellness professionals, fitness instructors, and sports coordinators.
• Oversee scheduling, budgeting, and resource allocation to ensure efficient operations.
• Establish and uphold high service standards, ensuring consistency and excellence across all wellness and sports offerings.
• Develop and monitor training and education opportunities for subordinates and encourage self-improvement.
• Handles discipline and termination of subordinates under the HR Department and the company policy.
  
  

Duties And Responsibilities

Daily Operations/ Scope of Position

• Ensure that the department operates according to all applicable local, state, and federal laws, including ensuring that all required professional licenses and liability insurance are active and on file.
• Plan, develop, and implement policies, procedures, and training programs within the facility.
• Assist in the development of the budget for the department and create strategies to adhere to the annual budget.
• Attends regular Department Head meetings and conveys all relevant information to staff and vendors as needed.
• Be visibly present in the Fitness Center & Gymnasium during peak periods of the day.
• Ensure complete coverage of the department staff by managing and approving vacation and travel schedules.
• Create a work environment that promotes positivity, teamwork, performance feedback, recognition, mutual respect, and employee satisfaction, while creating a culture of excellence, enabling staff and vendors to provide superior service to members and guests.
• Provides outstanding service to our members and their guests professionally and courteously.
• Oversees the maintenance of all equipment in the facility.
• Provides strong leadership and a valued work ethic for facility staff, vendors, members, and guests.
• Maintain a close working relationship with other club professionals.
  
  

Key Responsibilities

Wellness & Fitness Programming:

• Implement/ program the department’s marketing strategy to optimize profit and increase guest traffic.
• Attend and participate in monthly Wellness Program meetings for specific events.
• Implement ongoing promotions to stimulate sales of products and services while maintaining a substantial menu of services to retain and grow our customer base consistently.
• Monitor and evaluate the club's product offerings, including equipment, personnel, and services, recommending additions and/or discontinuations of products and services.
• Develop and oversee a diverse range of wellness programs, including fitness classes, sports programs, and holistic health initiatives.
• Manage a robust fitness center schedule, ensuring a balanced mix of indoor group exercise, outdoor lawn activities, and aqua fitness classes.
• Stay informed on industry trends to introduce innovative wellness experiences that enhance member engagement.
  
  

Sports & Recreation Oversight:

• Direct and enhance athletic programming, socials, clinics, leagues, and tournaments.
• Develop engaging programs to encourage social connections and active participation.
• Ensure proper maintenance and upkeep of all sports facilities, including courts and equipment.
  
  

Member Engagement & Experience:

• Greet members and guests to the Wellness Center, overseeing the coordination of all member and guest requests and issues/complaints in a professional, courteous, and timely manner.
• Create a welcoming and inclusive environment where members feel supported in their wellness and recreational pursuits.
• Develop special events, themed fitness challenges, and community-driven wellness initiatives to foster engagement.
• Maintain an up-to-date calendar of events for the current and upcoming seasons.
• Assist members in using the online scheduling software.
• Collaborate with the National Director of Wellness to promote wellness and athletic offerings, highlighting their benefits to members.
  
  

Administrative Responsibilities

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Oversee the flow of information that members receive via reservation software and mass e-mails.
• Edit all mass communications (electronic and traditional) for consistency, content, and tone.
• Provide a monthly report detailing current programming.
• Troubleshoot with outsourced IT companies to quickly fix and maintain online booking sites, e-mail accounts, wellness computers, and booking display screens.
• Coordinate with the Food and Beverage Manager to ensure that all aspects (food and beverage, set-up, etc.) are correctly coordinated with events.
• Complete and submit payroll and submit all vendor check requests to the Resort Manager for approval and processing.
• Handle monthly billing for the department and payment of the staff and vendors for their sales commission.
• Ensure all department equipment and supplies are stocked & and well-maintained including computer hardware/software, office supplies, and fitness equipment).
• Order and maintain adequate levels of inventory effectively by conducting monthly inventory and developing procedures for accurate inventory control and monitoring.
• Inspect and maintain cleanliness, organization, safety, and repair throughout the facility.
• Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, Publisher, and Operating systems such as a POS (Book-4-Time/ Jonas Club Software).
• Perform other duties as assigned by supervisor(s).
  
  

Required Skills/Abilities

• Excellent organizational and time management skills.
• Excellent interpersonal skills and ability to communicate with members in an appropriate tone and manner both verbally and written.
• Possess high energy, initiative, enthusiasm, and cooperation, and exercise good judgment and discretion.
• Comfort with public speaking, ability to use critical thinking skills, and conflict resolution strategies.
• Must have the ability to perform moderate physical work and may be required to lift to 50 lbs., up to 30 lbs. frequently.
• Perform activities such as bending, kneeling, crouching, reaching, standing, lifting, and grasping for up to 5 hours without sitting.
• Proven ability to lead a team in a collegial environment.
  
  

Educational And Experience Requirements

• CPR and First Aid Certifications required, or willingness to become certified within the first 90 days.
• High school diploma or equivalent.
• Minimum three (3) years of related leadership experience with direct Fitness Center oversight, preferably in a luxury resort or club environment.
• Must possess strong leadership, management, and motivational skills with the ability to interact with associates at all levels within and outside the company.
• Must have a thorough knowledge of fitness, and group fitness programming, and be willing to train in our specific service offerings.
  
  

Preferred Requirements:

• Personal Training certification from a nationally recognized organization.
• College education - Bachelor’s degree.
  
  

Working Conditions

• Works indoors and outdoors. If proper safety procedures are not followed, there is potential exposure to sharp and rapid equipment movement, sharp utensils, harmful chemicals, and/or solvents.
  
  

This job description does not imply that the above are the only responsibilities assigned to this position. Employees holding this position will be required to perform any job-related duties as requested. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.